Aaditya Desai is a Lead Project Manager responsible Project & Program Management for Z Solutions. He has 12 years of Project Management experience with leading organizations like TCL, Mphasis & BMC where he handled Infrastructure projects, Data center projects, Software Development projects, Transition and transformation projects.
Lead Product Developer for BMC AMI Ops User Interface, Abhijit has more than 16 years of experience in the Mainframe Application & product development. He is passionate about the mainframe modernization and wants to utilize extensive mainframe experienced gained over the years along with recently learned modern technologies to enhance customer experience for the BMC AMI Ops Products.
AJ has a degree in English from Rollins College Hamilton Holt. She studied literary theory as part of a master's program and assistantship at UCF. She recently published 3 books on Amazon, including "Beach City," a non-fiction novella about moving from Southern California to Florida.
Read her lifestyle blog about Jacksonville at ReviewJax.com.
With over 20 years of experience, Ajoy specializes in enterprise software, IT management, cloud architecture, SaaS, and ITSM. He currently serves as cloud architect at BMC, focused on understanding the needs of markets, customers and technology disruptions, and driving innovation.
Al Brodie is a Principal Solution Manager for BMC Helix Continuous Optimization and BMC Helix Platform. Al joined BMC Software 2 years ago after a lengthy career in Sales, Sales Management and Marketing in both the IT and Telecom industry.
Alan Warhurst has been in the IT industry for 20 years and at BMC since 2014. He is currently a Senior Manager Product Management in the ZSO organization responsible for the Storage Management products as well as future strategy and direction. He also has special responsibility for the Mainframe Executive Council and BMC's Annual Mainframe Survey.
Alan previously spent many years working in the logistics industry in a variety of roles, including System’s Programmer, Data Center Manager, Head of Application Platform Support and Infrastructure Architect.
Alden Globe (Steamboat Springs, CO) is a BMC Senior Value Engineer who works with global business customers, matching business needs to technology capabilities and benefits. Alden’s career has been focused on helping customers speed access to knowledge using technologies that improve the productivity of office workers, IT staff, and software developers. The author of four books, his innovative work has helped build the business case for digital transformation and IT process improvements in manufacturing, aviation and other industries.
Allison Cramer joined BMC in 2015 and serves as Senior Director and Head of Strategic Marketing & Thought Leadership. Prior to BMC, Allison was Director of Product Marketing for Continuous Delivery at CA Technologies playing a lead role in DevOps. Before joining CA, Allison held leadership positions at Dell and Cummins.
She began her career in the consulting industry with Arthur Andersen and BearingPoint with a focus on Federal Government. Allison earned her MBA from Indiana University’s Kelley School of Business and has a BSBA in International Business from American University. She is also very involved with Girl Scouts of America and Autism Awareness.
Alon Lebenthal is a Senior Manager in the Digital Business Automation Solutions Marketing in BMC Software. Alon has over 25 years of experience in the IT industry, joining BMC Software in 1999 with the acquisition of New Dimension Software. Alon is a regular speaker in Big Data conferences and BMC events around the world.
Amar Sasture is the Director for BMC Operations and PreSales. He has 20+ years of experience in IT including development, consulting, risk assessment, professional services, and customer experience.
In his current role, he is responsible for planning and driving key strategic initiatives for global PreSales and Operations. He also leads multiple Centers of Excellence in India.
Amit Bhatia is the Director of Procurement and heads the procurement team in India. He manages the NEL (Non-Employee Labour), Finance and Legal Categories globally. He has been driving the procurement team to excellence globally with his able leadership and technical skills. He has always supported his team and improved the process for a better end to end experience for the stakeholders.
Amol Deshpande is a Director in the Product Experience group at BMC. He leads the Product UX and QualityOps team. His responsibilities include overseeing the BMC Product Quality Governance program and ensuring that the team delivers top-notch user experiences. Amol has been with BMC since 2014 and has taken on various roles in Product experience group and product engineering. Prior to joining BMC, Amol worked at IBM software labs, Veritas, and Persistent System. In addition to his work at BMC, he also serves as the Pune chapter President of the Agile Alliance & Devops++ Alliance, a non-profit community. He is also an advisory Board member of EC-Council for CASE (Certified Application Security Engineer) and also chaired conference of ATA Global Testing Retreat 2020.
Andy McCall, Director Product Development, is responsible for all R&D for BMC Discovery and BMC Helix Client Management. Based out of London UK, Andy has 16 years of experience in enterprise software development and came to BMC as a part of the acquisition of Tideway Systems. With a background in QA he has been working in the discovery space since 2004 with previous experience in OSS.
Ann Irza is a Principal Solution Marketing Manager at BMC with over 20 years’ experience working with companies ranging from startups to Fortune 500 companies. Throughout her career she has worked in marketing, sales, engineering, and program management. Ann enjoys working with sales and delivery teams to develop solutions that will help end users achieve their technical and business objectives.
As a Director of Product Management within BMC’s IT Operations Management (ITOM) portfolio of solutions, Anthony Bryce manages several core components of the BMC Helix Platform, including BMC Helix Discovery and BMC Helix Intelligent Automation.
With over 20+ years of experience in the ITOM and ITSM space, Anthony has previously worked on monitoring and event management solutions and driven BMC’s strategy in the configuration management & automation space. He holds a bachelor’s degree in Computer Science from the University of Hertfordshire (UK).
Antonio Vargas is a Principal Product Manager for BMC Helix Discovery. In this role, Antonio is responsible for gathering requirements and feedback from customers, sales, engineering, support, and R&D to shape future releases of BMC Helix Discovery. Antonio joined in January 2016 and was previously a customer of BMC Software. He has a wealth of experience with BMC Helix Discovery deploying over 600+ App Models and discovering consistently 95+% of infrastructure (Servers, Network Devices, etc.) for his previous company. He is also a subject matter expert in the BMC Atrium CMDB, with 28 service models configured and integrated to monitoring, SIEM, analytics, DevOps, asset management, and portfolio management solutions.
Anuj Gupta works in Product Management team in Digital Service & Operations Management for BMC Software. In this role, Anuj is building product capabilities for Operations Management using BMC Helix AIOps and BMC Helix Log Analytics and helping customers improve their IT Operations and DevOps processes.
Vice President Intelligent Z Optimization and Transformation
Arshind Kaur is a Scrum Master at Compuware. She has a diverse background in software development as a business analyst and quality assurance engineer.
Aryak Ghosh has persued B.Tech in Electronics and Communication from Techno India Salt Lake, Kolkata.He is currently working as a Senior Product Developer in BMC Software. He is responsible for building a Progressive Application framework, with a constant focus on driving business growth and achieving customer success. He has more than 10 years of experience working in varius verticals like product, automobile, financial and communication. He has a proven track record of delivering end to end top-notch professional solution to customers.
Aryak's expertise lies in understanding of complete product life cycle, starting from designing product to helping customers to adapt the product. He is flexible, quick to pick up new skills and is always eager to learn new technologies. His strategic efforts have consistently delivered world-class products, a testament to his unwavering commitment to customer satisfaction.
Ashok Jha is a Lead Product Developer with over 14 years corporate experience. He has worked primarily in Service Management solutions including IT Service Management and Business Workflows, which is for different Lines of Business. Ashok enjoys working with customers and helping to solve their business problems. During his tenure in BMC, he has worked on multiple products including Helix ITSM and Business Workflows.
Ashruba is a Senior Automation Engineer at BMC Software where he leads the Quality Assurance, Performance Testing, and Automation of BMC Helix Dashboards.
Austin Miller is a tech writer living in Liverpool. With eight years’ experience teaching high schoolers, he now teaches people about the world of technology and how to get the most out of your computer systems.
Area Vice President, World-Wide Sales, BMC Austin Staats leads BMC’s Global Competitive Replacement team. In this role, his team helps clients identify the incremental value they will achieve by migrating away from their incumbent products(s), and the level of effort it will take to successfully make this change. He is a proud alumni of Baylor University, where he actively mentors students in the Center for Professional Selling program.
Outside of work, Austin and his wife reside in Houston, TX, where they are heavily involved with their three children’s activities.
Ayman Sayed was named president and chief executive officer of BMC Software, Inc., in October 2019.
Prior to joining BMC, Ayman was president and chief product officer of CA Technologies, a $4.25 billion Fortune 500 company, where he was responsible for the vision, strategy, and development of their portfolio of products and solutions. During his tenure, he led a significant transformation of CA into higher-growth businesses including infrastructure software management, security, automation, and DevOps.
Ayman previously served as senior vice president at Cisco Systems where he led the Network Operating System Technology Group, responsible for the software on which nearly every Cisco networking product runs. He helped Cisco pioneer the programmable networks arena and drove innovation broadly across networking software, which enabled the evolution of the intelligent network to support application awareness and the Internet of Things.
Ayman holds a bachelor’s degree in electrical engineering from Cairo University.
Basil joined BMC in 2003 and has worked in several different technical and management roles within Control-M and Remedy product lines. He is currently working as a Principal Solutions Marketing manager for Control-M where his areas of focus include DevOps, big data and cloud. Basil has an MBA in Marketing and a BBA in Management Information Systems from the University of Houston. He has more than 15 years’ experience in technology that spans Software Development, Customer Support, Marketing, Business Planning and Knowledge Management.
Bharat Saxena has over 15 years of experience in software product development, and has worked in various stages, from coding to managing a product. With BMC, he supports the AMI Ops Monitoring for Db2 product development team. Bharat holds Masters in Data Science and Engineering from BITS, Pilani. His current active areas of research are conversational AI and algorithmic bias in AI.
Bianca Buckridee is a solutions marketing manager at BMC, where she is responsible for developing marketing strategy and messaging for Digital Workplace, Digital Service, and the BMC Chatbot. Buckridee previously led Social Media Operations at JPMorgan Chase and SunTrust, where she pioneered new customer service experiences and built the operational and technological model to interact with customers via Twitter and Facebook. In addition to building a social media command center, she created a new cross line of business data intelligence model to gather voice of the customer reporting. She’s also taught kindergarten and third grade proving there is no challenge she won’t accept.
Bill Clayton is a Principal Consultant for BMC AMI DevX. He specializes in Test Data Management and has been with the company for over 20 years. He has worked with many of BMC’s customers in finance, health insurance, and government. Prior to joining BMC, Bill worked in tech for financial and manufacturing organizations in Europe and the USA.
Bill Mackey is Product Owner for zAdviser. He has 34 years expertise in the industry—almost 30 of them with Compuware. Previously, he was a Developer at The Coca Cola Company and Systems Engineer at EDS. Bill is a certified Scrum Product Owner, IIAP and frequent speaker at SHARE and IDUG. He holds a B.S. in Math and Computer Science from Emory University.
Bill Miller is President of BMC’s ZSolutions business, which produces and sells an industry-leading suite of mainframe solutions including Cost Analyzer, Subsystem Optimizer and Intelligent Capping products for zEnterprise, as well as Data Management for both DB2 and IMS, and MainView.
Previously, Bill was COO at BindView Development, and he spent 21 years at IBM. Bill is a graduate of the United States Military Academy at West Point.
Principal Software Consultant specializing in Workload Automation and supporting the BMC's Control-M product. Have over 30 years of experience with WLA and have worked with multiple WLA tools.
Bill Talbot is a Vice President of Solutions Marketing at BMC Software. He has nearly 20 years of B-to-B marketing, sales, and business development experience. Prior to BMC, Talbot worked at CA Technologies where he ran product marketing for both the Cloud and Service Assurance business units. He also founded VIA Consulting, a marketing services firm that helped high tech businesses transition from being product-centric to customer-focused. Talbot has held senior marketing and business development roles at Uplogix, GoldenGate Software (Oracle), and Evolutionary Technologies. In his spare time Talbot enjoys being outdoors, live music, and chasing around his two red-headed, rambunctious boys.
Blain Johnson started his career in Enterprise Software Sales in 1998 with Computer Associates (now Broadcom) focusing most of his early career driving business value to Fortune 500 end users through the largest SI’s and Outsourcers. In mid-2016 Blain joined Compuware, and by acquisition, BMC in 2020. Today as a member of BMC’s Global Outsourcers and Systems Integrators (GOSI) organization, Blain works with the largest GOSI’s to build and grow partnerships that drive development modernization, agility, innovation and DevOps, for the world’s most stable, secure and powerful platform… the mainframe!
Blaine Bryant, Senior Director, IS&T Services Governance is responsible for all aspects of service management and financial performance for BMC Software’s IT organization. Mr. Bryant has over 20 years of leadership experience running IT operations and governance in software, financial services, and consulting services industries. Mr. Bryant is an ITILv3 Expert, possesses a Project Management Professional (PMP) certification from the Project Management Institute (PMI), is a TOGAF9 certified Enterprise Architect, and is a Certified Information Systems Security Professional (CISSP).
Prior to joining BMC Software, Mr. Bryant was Vice President of IT Operations for Lender Processing Services – RealEC technology platform, which transacts all mortgage loan origination product orders for 90% of the banks in the United States. Prior to joining Lender Processing Services, Mr. Bryant served as Senior Vice President and Director, IT Operations for Franklin Bank responsible for all aspects of
the Bank’s IT operations. Prior to joining Franklin Bank, Mr. Bryant served as the Global Infrastructure Director for Resolution Performance Products LLP, a coatings industry leader and a spin-off of Shell Chemical. While at RPP, Mr. Bryant managed a global IT organization operating over thirty locations in twelve countries.
Mr. Bryant completed the CIO Institute program at the University of Texas in 2013. He completed his Masters of Business Administration in 2005 at the University of Phoenix - Houston Campus, where he graduated at the top of his class. Mr. Bryant completed his Bachelors of Business Administration at Texas A & M University where he specialized in Business Analysis and Management Information Systems.
Mr. Bryant lives in Katy, Texas with his wife and two sons. He enjoys traveling, cooking, and endurance road cycling.
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Bob has been programming, designing, developing and managing mainframe projects for the IBM Z since 1970. Bob has performed virtually every function within Technology over the years: Abend-AID development manager, support and maintenance management, developer of new products, beta management, product management and 3rd party technical relationships to name a few. Bob started and has managed Compuware's technical relationship with IBM for over 30 years. Currently, Bob is technical consultant for BMC AMI DevX and has been heavily involved with mainframe modernization projects across the product lines in addition to mainframe consulting for various development and customer support teams.
Brendan Murray is a Principal Solution Engineer, specializing in Monitoring, Event Management and AIOps.
He has been helping BMC customers improve their IT Operations and DevOps processes for more than 18 years.
Carolyn Henry is the Director of Solutions Marketing for ZSolutions at BMC.
Carolyn has 10+ years of experience in Software & Mainframe systems starting from her early years at IBM as a technical writer for Db2 and IMS Tools. She has experience in management, sales, enablement, and marketing with Enterprise Content Management and Data Management software ranging across structured and unstructured data.
In 1983 Chad Reiber started in IT with AT&T as a developer of data generator software. From there he moved into the database arena as a database administrator for IMS, IDMS, and Db2. Chad has been working with Db2 since 1987. Chad began working for BMC Software in 1997 as a Software Consultant and primarily supports all aspects of BMC’s Mainframe products for the Northeast Db2 community.
Chaula is a passionate corporate social responsibility (CSR) and diversity, equity, inclusion, and belonging (DEIB) professional helping actualize a global Autonomous Digital Enterprise that includes everyone. She is the head of BMC's EMEA and APAC CSR operations and the co-captain of BMC's employee resource group (ERG) for Asian and Pacific Islander employees.
Chrissy Kidd is a writer and editor who makes sense of theories and new developments in technology. Formerly the managing editor of BMC Blogs, you can reach her on LinkedIn or at chrissykidd.com.
Christi Williams is a Principal Solutions Marketing Manager responsible for BMC Helix Business Workflows, BMC Helix Digital Workplace, and Future of Work initiatives.
As part of the BMC Digital Service and Operations Management organization, Christi brings more than 25 years of marketing and communication expertise in technology, international, healthcare, and financial services sectors.
Christopher Perry is the Principal Product Manager for BMC AMI Security. Prior to BMC, he served as a commander in the United States Cyber Command and holds several certifications including the Offensive Security Certified Expert (OSCE) and Certified Information Systems Security Professional (CISSP).
Chris contributes to online cybersecurity and machine learning publications like Information Week, Security Magazine, Help Net Security, and Planet Mainframe.
"Claire Bailey is BMC AMI DevX's Director of Federal, State and Local Mainframe Solutions. She has worked in technology since 1984 and has worked with the mainframe in every role she has held throughout her IT career.
Previously, she served on the cabinet of Governor Mike Huckabee and Governor Mike Beebe. She served as the Chief Technology Officer and the Director of the Department of Information Systems for the state of Arkansas. She has also held positions at JB Hunt Transportation, Texas Instruments and her family’s business, Bailey Produce Company."
Connor Blair is a mainframe software developer at Compuware. He is a graduate of the University of Illinois at Urbana-Champaign with a B.S. in Computer Engineering.
Craig S. Mullins is a data management strategist, researcher, and consultant. He is president and principal consultant of Mullins Consulting, Inc. and the publisher/editor of TheDatabaseSite.com.
Cris is the Principal Product & Marketing Manager for Mid-Market Solutions at BMC Software. The Mid-Market Solutions group specializes in providing software solutions for small to medium sized organizations including BMC Track-It!, a Help Desk and Asset Management solution and BMC FootPrints, an ITIL verified Service Desk solution. Cris holds a bachelors degree in Business Administration/Marketing from the University of Florida and has over 20 years of experience in the Help Desk and Asset Management software market.
She is the Principal Revenue Recognition Analyst supporting the Latin America Sales Region at BMC. Cris is an advocate for networking, self-determination, and continuous learning.
Her mantra is: To have faith in one’s skills and abilities and hope for a brighter future.
Senior Manager, Solutions Marketing
With more than 19 years in technology product marketing and management, Criss Scruggs currently drives outbound marketing programs for Digital Business Automation including Big Data and DevOps initiatives at BMC. Additional areas of focus at BMC included solutions marketing for IT Service Management, IT Asset Management, and Mobile Device Management. Prior to BMC, Scruggs spent several years with other IT organizations focused on Systems and Applications Performance Management, VMware Management, and VoIP/Unified Communications Management businesses and several years in product management with Compaq/HP. Scruggs holds a master of business administration degree from The Jones Graduate School of Management, Rice University and a bachelor of arts degree in advertising from the University of Oklahoma.
Dan Hooper is the Practice Director and Lead Architect for BMC Customer Success in APAC. In this role, he directs enhancements to BMC Customer Success practices as well as assists customers with road mapping ' the art of the possible' with their current maturity levels and business requirements. Dan has over 20 years of IT operations and nine years of BMC toolset experience. Having built and operated data centres as well as composed the teams necessary to run them, he has unique insight in the usage of BMC technology to assist with broader multi-platform solutions. Dan’s expertise was cultivated through his passion for automation and ensuring that operations activities are simplified.
Prior to BMC, Dan held a number of positions in IT management and operations, as well as specialised in IT infrastructure purchasing and Disaster Recovery planning. Dan holds a BMC Certified Expert accreditation and is a graduate of BMC's Future Leaders program, along with an ITIL v3 Foundation certification. Previously, Dan also held certifications from industry leaders such as CISCO and HP.
Dan Merron is a seasoned DevOps Consulting Professional with experience in private, public and financial sectors working with popular container, automation and scripting tools. You can visit his website or find him on Github or LinkedIn.
Daniel Liu is an Enterprise Architect at Oracle Corporation and co-author of Oracle Database New Features - by Rampant TechPress. A recognized Oracle expert and a frequent speaker at various Oracle conferences, Daniel has published articles with DBAzine, Oracle Internals, Oracle Technology Network, and SELECT Journal. Daniel has received SELECT Editorial Award for Best Article in 2001, he has been named Architect of the Week by the OTN in 2004, and has received Ken Jacobs Award in 2017. Prior to joining Oracle Corporation, he worked as a Senior Technical Manager at First American managing one of the largest and most complex database environment in the world.
Dave Kartzman's almost 50-year IT career includes experience with COBOL dating back to 1973. Over the past several years, Dave has given over 100 presentations of information gathered while helping customers migrate to newer versions of COBOL.
Dave Schipper is a lead product manager at BMC Software responsible for the BMC Database Solutions for IMS. As product manager, Dave works with customers to understand their needs and uses that information to set product directions and prioritize new product capabilities as he interfaces with the development teams. Dave has over 30 years of experience with mainframe systems and has been in product management for over 20 years.
David Cramer joined BMC in 2015 and serves as Vice President of Product Management for the Cloud/DCA business unit. Prior to BMC, David was head of product management for CA Technologies. During his tenure at CA, David was responsible for application delivery, cloud management, virtualization and Infrastructure automation solutions. Before joining CA, David held executive positions at AlterPoint, Motive, NetSolve, and Nortel Networks. David’s focus is on Continuous Delivery, Cloud Management and web scale IT. David received his MBA from Southern Methodist University and a BS in Finance from Georgia State University.
David Lea is the Senior Product Owner for BMC AMI Security. Having spent seven years in mainframe security consulting he transitioned into his current role and is focused on converting technical knowledge into product enhancements. An advocate for Agile, David is passionate about all things mainframe security and works closely with customers driving modernization into the BMC AMI security portfolio.
David Schipper is a lead product manager at BMC Software responsible for BMC AMI Data for IMS products. As product manager, David works with customers to understand their needs and uses that information to set product directions and prioritize new product capabilities as he interfaces with the development teams. David has over 40 years of experience with mainframe systems and has been in product management for over 20 years.
David has Bachelor of Science degrees in Computer Engineering and also in Applied Mathematics from the University of Michigan as well as a Master of Science in Computer, Information and Control Engineering from the University of Michigan.
David Schmidt is a Principal Solutions Marketing Manager responsible for Cognitive technologies and Enterprise ITSM solutions. As part of the BMC Digital Service and Operations Management organization, Dave brings over 20 years of high tech marketing experience in delivering customer-driven, compelling solutions to the worldwide market. Prior to joining BMC in 2017, Dave held various marketing and technical evangelist roles at Intel, NVIDIA and Silicon Graphics. He holds a bachelor’s of science degree in Journalism from the University of Colorado at Boulder.
Dee-Dee is a Solutions Marketing Director in the BMC Digital Service and Operations Management organization. Dee-Dee has previously held marketing leadership roles with VMware, Hewlett-Packard Enterprise, and Cisco.
Deepa Bhat holds a Bachelors degree in Computer Engineering from Goa College of Engineering. She embraces changes fearlessly and strongly believes that “Where there’s a will, there’s a way”. In the past, she’s worn the hat of a hardware engineer, lecturer, instructional designer, and technical writer. Currently, she works as a senior UX designer in the Digital Service Operations vertical at BMC. A mother of a teenager, she is a sports enthusiast by heart and loves cooking.
Devin Berchtold is a Mainframe Software Developer currently working on Strobe at BMC AMI DevX. He graduated from the University of Illinois at Urbana-Champaign with a Bachelor's in Computer Engineering. In his spare time, Devin enjoys video games, cooking, camping, and long walks on the beach.
Dhiraj Dhoot is an Architect SQA Engineer at BMC and works on Autonomous Digital Enterprise and BMC Helix Operation Management. He has many years of experience in design automation frameworks, manages QA processes, and drives test strategy and quality initiatives.
He's most passionate about open-source tools and contributing back to the community.
DiAnna Huntsman is the Area Vice President and Global Practice Lead for BMC’s Applications Managed Service (AMS). In this role, she is responsible for developing practice delivery strategies, methodologies, scoping, enablement, corporate alignment, and service offerings for both Helix and On-Premise AMS offerings.
DiAnna has over 30-years’ experience in operations as well as 17-years of global managed service and service delivery experience spanning the financial services and tech industries. Her primary expertise is leading managed services teams and building service delivery capabilities to achieve best-in-class service and enhanced performance. She has worked in most phases of the application lifecycle, from concept and requirements, to deployment and support, with emphasis in ongoing support and service.
Prior to BMC, DiAnna served as Principal and Global Services Delivery Manager for Microsoft’s Advertising Operations business and leading the Global Helpdesk supporting Microsoft’s Enterprise business processing platform. Earlier in her career, DiAnna spent 23 years in the Financial Services industry running credit card operations for Citibank and Toyota Financial Services. DiAnna holds a BS in Business Administration from the University of Phoenix and is currently pursuing her MBA for University of Phoenix. DiAnna is ITIL® Foundations 4 Certified, is a certified Six Sigma Blackbelt and Master Kaizen Coach.
Don Clos is BMC AMI DevX Director – Product Development.
Don Pate is Vice President Z Optimization. Don Joined BMC in 2009 to help lead WW competitive replacement projects. Prior to BMC Software, Don spent 10 years with IBM in a variety of sales positions and served as CEO of two firms: Tonic Software and Neon Systems.
Assistant Director, Service, Configuration and Continuity Management, George Washington University
Donna Hill possess more than 11 years of managerial and leadership experience in higher education. Within her higher education experiences, she has managed operational support units, customer service and support centers and planned and implemented classroom and administrative systems planning, support and upgrades. She successfully delivered several BMC Remedy ITSM projects including major version upgrades, transitioning from on-premise to Remedy OnDemand, implementing BMC Discovery to extend GW’s CMDB, implementing Digital Workplace and SmartIT, guiding transition from a standalone to Remedy ITSM integrated Knowledge Base and piloting a virtual agent solution ‘Martha’ through Digital Workplace Advanced. Her education and experience also include: electronics engineering, marketing, finance, credit management, business operations, program management, disaster recovery, business continuity planning, change, configuration and information technology service management.
In her current role as Assistant Director of Service, Configuration & Continuity Management, Ms. Hill directs service management processes, support tools, organizational change and maturation as well as disaster recovery and business continuity planning for the Division of IT supported core administrative services at the George Washington University (GW). In execution of her duties and leadership, Ms. Hill promotes staff development and mentoring, as well as nurturing a culture of organizational change, accountability and operational excellence within the Division of IT Service and Contracts management team. Ms. Hill holds an AAS in Electronics Engineering, a Bachelor in Business Administration and is a current Masters of Business Administration candidate.
Eduarda is the Chief Customer Officer at BMC. A 25-year technology professional, she has lived in Portugal, Spain, Japan, Germany, and the US. A big fan of mentoring, Eduarda likes to give back to honor the mentors, sponsors, and coaches who have helped her on her path. She is a positive attitude person, assumes the best, and strives to always keep learning and moving forward.
Edward Shim is the Senior Product Owner for BMC AMI Security. Prior to BMC, he helped lead the Security Operations Center (SOC) for one of the largest universities in California, specializing in incident response, SIEM engineering, and security operations. Edward holds several certifications to include the Certified Information Systems Security Professional (CISSP) and SANS GIAC certifications such as the GSEC, GCIH, GPEN, GMON, and GDAT. Edward also served in the United States Army and United States Peace Corps.
Engel Martin is Sr. Director of Service Portfolio Management with Customer Success at BMC Software. In this role, he leads the strategy and definition of BMC’s Services Offering Portfolio as well as collaborates on all go-to-market efforts and supports sales outreach to customers. Currently, Engel is evolving BMC’s premium and subscription service offerings by transforming the customer experience engaging services as well as delivering greater value from BMC solutions and accelerating their digital transformation goals.
Since joining BMC in 2005, Engel has held diverse leadership roles in R&D and Customer Success. Consistently throughout his BMC tenure, he has worked with many large organizations across various industries to drive greater adoption and value realization with BMC solutions.
Engel holds a B.S. in Electrical Engineering from the University of California, Davis and an MBA from The Open University, UK.
Currently BMC's chief AI architect, Erhan Giral has been working in the software intelligence space for fifteen years and holds various patents related to operational intelligence and application monitoring fields. Previously, Erhan worked on various graph-based reasoning frameworks, and monitoring solutions servicing diverse industries.
Eric Anderson is a life-long technologist who specializes in Cybersecurity, Cloud and Datacenter automation. He has over 25 years of experience in IT management and software development across a wide range of industries. He has been involved in, and researching the cybersecurity industry since the late 1990s.
Eric Lazerson leads Acuity Inc.’s Business Service Management (BSM) practice. Leveraging industry best practices and more than 20 years of experience, he helps Acuity’s clients align enterprise IT with business objectives – realizing measurable results from IT modernization and transformation initiatives.
Eric Olmo is senior vice president for People and Spaces for BMC Software, Inc., overseeing the company’s global human resources, real estate/facilities, corporate social responsibility, and security/business continuity functions. He balances optimism and pragmatism in his work and explores and leads opportunities to enhance work life at and deliver people solutions to BMC.
Flora Tramontano Guerritore
Flora Tramontano Guerritore, Lead Solution Marketing Manager at BMC in Rome, Italy, drives Solution Marketing efforts for solution messages and positioning, products, sales plays, and use cases that support the Digital Business Automation marketing program. With deep domain expertise and staying current on key industry trends and hot topics, Flora applies her mindset to understand customer goals and the value they can derive from Digital Business Automation solutions. Flora built her technical foundation in IBM, working in various roles in engineering, software development and customer support. Prior to joining BMC, Flora served for 10 years as the Worldwide Product and Offering Manager for IBM’s z/OS and distributed Workload Automation products, directing key technical and marketing tasks, which included business analysis, product roadmap and strategy, as well as the development of messaging, collaterals, and content delivery at customer briefings and events.
Gary Bersh is a Senior Education Services Manager at BMC Software, Inc. As part of the Customer Success organization, Gary partners with customers to develop education programs that support successful implementations and long-term sustainment of BMC solutions.
Gary has over 20 years of experience in consulting with Fortune 1000 companies on how to best leverage learning technology and design to help achieve business objectives. His prior roles were with leading enterprise software companies including as BEA Systems and Oracle. In addition, Gary helped build sales teams for a variety of learning technology startups.
Gary holds a Bachelors degree in Marketing from Michigan State University and a Masters of Adult Education from National Louis University.
George Kaempf joined BMC in 2012 with the charter to drive BMC’s transformation to a user-focused company delivering world-class User Experiences for our product lines. George Leads the UX program at BMC leading design projects grounded in extensive user research and testing for high-priority products. His passion lies in making our users’ lives better by delivering effective and engaging products and creating value for the business by delivering value to our users. He brings more than 25 years of experience to BMC with a breadth of understanding in consumer software products and enterprise software as well as IT.
I’ve been working on BMC products since 2009—BMC Helix Discovery, MainView Middleware, TrueSight Operations Management, BMC Helix, BMC Helix CMDB. With in-depth Global Fortune 1000 experience across multiple industries, I am skilled in full project life cycle in Business Service Management, Enterprise Application Integration, and Application Development. Innovative, I solve complex problems with creative and simple solutions. I thoroughly understand and translate business requirements into technical strategies and solutions. Through collaboration with all stakeholders, I create excellent IT solution results.
Gianni Stella is a BMC consultant with more than 15 years of experience with BMC’s products. He joined the company in 2012 and helps clients across diverse industries including Telecommunications, Banking, Insurance, and Pharmaceutical as well as Italian government agencies. As part of the ITSM consulting practice, Gianni delivers services on various client projects in South Central Europe helping customers to deploy, maintain and upgrade BMC solutions. Gianni has an engineering degree from the University of Rome as well as holds certifications as a Certified ITIL® Expert and a BMC Certified Professional.
Girish Sane is a Director in Information Systems and Technology (IS&T) Group at BMC. He heads the Common Service Group in IT which is responsible for Solution Architecture , Automation and Capacity Management and Data Center Infrastructure Management in BMC IS&T .
Girish joined BMC in 2006 and has since taken on multiple areas of responsibility managing Networking & Telephony, Application Infrastructure, Information Security, and Platform Services teams. He has more than 27 years of experience in IT Infrastructure Management and Consulting and has previously worked with NEC Corporation and Accenture Consulting in the U.S before relocating back to India.
Glenn Everitt joined BMC as part of the Compuware acquisition and is now working with AI/ML Operations Monitoring Products as a Principal Product Manager. Prior to Compuware he was the Chief Architect of a startup company’s core application acquired by Compuware. Glenn has architected products that run on Mobile, Windows, Linux and Mainframe platforms. He is actively involved in technical due diligence and patent review for BMC.
Graham Brown is an Advisory Solutions Engineer who has worked with operations management and capacity planning tools for over 20 years.
He enjoys the variety of the pre-sales world from working with customers to solving business issues through to hands-on, deep technical work. Graham is always keen to understand what is under the covers, how something works, and the boundaries of capabilities.
Grant is an Information Security veteran whose career has spanned numerous technologies including Endpoint, Web, Server, Cloud and Data Security. At BMC his focus is helping large enterprises integrate mainframes into their security strategies.
Greg Bukowski, Strategic CTO, helps customers understand how BMC’s technology solutions drive their business initiatives. Greg began his career as a Java architect and business analyst at Northern Trust, and then continued at Solstice and HomeDirectUSA before joining BMC Software in 2010. He has held positions as technology solutions director and advisory architect, and specializes in cloud computing, runbook and datacenter automation, APM, application discovery and resiliency, and DevOps. Greg received his BS in computer engineering at University of Notre Dame and is an AWS Certified Solutions Architect.
Greg DeaKyne is a Lead Product Manager for BMC Helix Discovery with over 16 years’ experience in IT Operations and Service Management. During his career he has led teams responsible for SaaS-delivered solutions spanning data center and public cloud. At BMC, Greg works directly with customers to deliver solutions supporting their transformation into an autonomous digital enterprise. Away from the keyboard, he enjoys cooking, baking sourdough bread, and light carpentry work around the house.
Guy Eden is responsible for product management for the Digital Business Automation product line, joining BMC in 2018. Prior to BMC, Guy was VP Product Management at the financial markets infrastructure provider Traiana, now owned by the Chicago Mercantile Exchange, and before that Head of Product Management at the London Stock Exchange, where he grew the Exchange’s UnaVista service from its infancy. Many of Guy’s previous roles were at SunGard (now FIS), including Solutions Director, responsible for inbound and outbound product management, and Global Customer Support Manager, with responsibility for keeping customers’ mission critical financial messaging systems running 24x7 globally.
Guy holds a BSc. In Mathematics and Physics from The University of Manchester, and carried out particle physics research at the Weizmann Institute of Science.
Gyanendra Rana is a Director of Product Management at BMC. He is responsible for AIOps and cross-product machine learning (ML) and automated intelligence (AI) management and combines a deeply technical background with a passion for bringing new tech to market. He started his career in engineering and, after working for many years, transitioned into product management. He has strong domain expertise in infrastructure tools, log analytics, security, observability, and AIOps for Enterprise management products.
Prior to joining BMC, he worked at Splunk where he led the team responsible for Advanced Analytics and Machine Learning Portfolio across enterprise, cloud and solutions products including Splunk Enterprise, Cloud, and Machine Learning Toolkit (MLTK). In his spare time, Gyanendra likes to read and enjoy all things outdoors.
Hari Parekh is a Customer Success Executive with BMC and has been part of the BMC Strategic and Transformation practice for over seven years. He has extensive experience helping customers to realize the value of their investment in BMC solutions. Hari works with customers to optimize and align their operating and delivery model through effective processes, people capabilities, and governance structure that are enabled by technology. Prior to BMC, Hari worked for Computer Sciences Corporation for nearly 20 years. He has strong commercial and technical understanding which he leverages to help customers overcome challenges while operating in complex environments.
Hari has deep understanding of healthcare, financial services, telecoms, manufacturing and highly regulated industries including oil, gas and nuclear. He has led engagements for some of the largest global organizations from establishing the business problem and building the business case to architecting the target operating model and delivering to requirements as well as benefits case.
Hari holds B.Sc. degree in Mathematics and Computer Science from the University of South Africa and an MBA from Open University. He holds multiple certifications including ITIL V3 and Advanced Practitioner in Managing Successful Programs (MSP).
Harit has over 25 years of experience working in the IT industry. His work experiences span across countries like India, Singapore, China, Japan, Hong Kong, and the USA. He has worked in various capacity as technologist developing the cutting edge software and as a manager. Harit has been with BMC for 2 years managing BMC’s Customer Support team in India.
Haroon Ahmed is the Vice President of R&D for BMC Software, Inc. In this role, he oversees the customer engineering and solution architecture teams for the service management and operation management business. He works with customers on digital IT transformation projects and adoption of DevOps, cloud scale container architecture, SRE practices, AI/ML, and intelligent automation.
Harshad is a Principal Product Manager with BMC Software, leading AI Service Management. He has 20+ years of experience in data, analytics, and AI/ML. He's a keen observer of various technology trends especially in the area of AI and ML. Harshad is passionate about building innovative enterprise software platforms (B2B) that deliver high customer value, and he is always looking to apply newer concepts and technologies to solve pressing customer pain points and “wow” customers.
Heather is a Senior Strategic Marketing Manager at BMC Software. She's spent most of her career in the tech sector, writing source messaging and collateral for several hundred hardware, software, and services products and vertical markets. When she’s not writing about tech, she’s writing about TV for US and Canadian TV blogs.
Heléne Källgården is a Certified KCS® (Knowledge-Centered Service) Trainer and Consultant and Principal Customer Success Manager at BMC. She helps organizations become successful with knowledge management through efficient processes combined with advanced KM software. Helene played a key role in BMC Helix Knowledge Management becoming KCS v6 Verified in 2018.
Herb Van Hook
Herb Van Hook has held many roles during his 15 years at BMC Software.
He currently works in the office of the CTO and in this role, he helps develop BMC’s overall technology strategy and serves as a technology evangelist for BMC’s portfolio and future.
Ian Russ is the EMEA Chief Architect within BMC Software’s Office of the CTO. With over 10+ years at BMC spanning multiple roles, Ian has worked extensively with major communication service providers and currently focuses on areas of new innovation for BMC where he leads the development of the telecoms vertical.
Imran Khan is senior vice president of Customer Success at BMC Software, Inc. He leads the company’s Services and Education business, Services Sales, the Customer Support organization, and the Chief Customer Office function.
Previously Imran was senior vice president of global services and a member of the executive team at JDA Software. Imran’s 1,500-strong organization was responsible for providing consulting and strategic services to most of the globe’s top supply chains, with services accounting for a third of JDA’s revenue. Prior to JDA Imran was vice president for worldwide network consulting at Hewlett Packard where he was responsible for developing the industry’s leading networking consulting business.
Imran is a qualified accountant and holds a degree in business and finance from the University of Middlesex, United Kingdom.
Jagadeesh brings 27 years of Industry experience across various functions of Product Development managing large development teams and driving Customer Success in various process domains. Jagadeesh brings a strong blend of experience around Customers, People and Technology.
At BMC, Jagadeesh is leading a team of specialists focused on driving Value for all SaaS Customers across the entire region of APAC and Japan.
Jake Leon, before becoming a member of the Product Management team at BMC, worked as a software developer for BMC AMI DevX Abend-AID and as a Scrum Master for BMC AMI DevX Total Test.
With more than 20 years’ experience in security, Jamie Pease CISA, CISM, CISSP, CITP, MBCS is a Senior Project Architect (Mainframe Security) with BMC Mainframe Services by RSM Partners.
Jannelle is a Senior Manager of Corporate Public Relations at BMC Software. She's spent most of her career in the military doing site security operations, public affairs and public relations, and strategic communications.
When she's not drafting news releases, bylines, and thought leader pieces, she's creating yoga and strength training workouts for her fitness clients.
He is a leading IT industry analyst, author, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation.
He is ranked among the top nine low-code analysts on the Influencer50 Low-Code50 Study for 2019, #5 on Onalytica’s list of top Digital Transformation influencers for 2018, and #15 on Jax’s list of top DevOps influencers for 2017.
As founder and president of Digital Transformation analyst firm Intellyx, he advises, writes, and speaks on a diverse set of topics, including digital transformation, artificial intelligence, cloud computing, DevOps, cloud native computing, big data/analytics, cybersecurity, blockchain/bitcoin/cryptocurrency, no-code/low-code platforms and tools, organizational transformation, internet of things, enterprise architecture, SD-WAN/SDX, mainframes, hybrid IT, and legacy transformation, among other topics.
I serve as the Vice President of Digital Innovation for ITSM at BMC, and as such have a strong passion for technologies and strategies that bridge the historic industrialization of IT with a modern consumerized, user-centric IT experience. I have recently co-lead the innovation, development and go-to-market for our award winning, leading-edge app, MyIT, which empowers employees to take control of their IT experience. Previously, I was responsible for all technical marketing functions across BMC's Enterprise Service Management portfolio and was the Sr. Product Manager for BMC's Cloud Lifecycle Management solution.
Jason is a 25-year veteran of the tech industry with roles spanning across journalism and marketing. He's currently Director of Content Strategy at BMC.
Jason Torola is a Senior Product Developer, working at BMC Software. He has 12 years of experience in IBM Z Mainframe Technologies, Security and IMS.
G. Jay Lipovich is a Principal Product Manager for mainframe systems management and cost optimization at BMC Software. He has many years’ experience in the design and development of strategies and solutions for infrastructure and data management. This includes design strategy and performance evaluation for a mainframe hardware vendor; infrastructure performance consulting for industry and US government agencies; and design and development of strategies and solutions for infrastructure management solutions. He has published numerous articles in trade journals defining approaches to infrastructure performance management and cost optimization. Mr. Lipovich is ITIL Foundation and CDE certified.
Jazz Tillman is a Human Resources business partner supporting Finance & Accounting and Operations at BMC. Based in Houston, Jazz has an MBA from the University of Texas at Tyler and enjoys cooking, traveling, listening to live music, and spending time with family BBQing and watching football.
Jean de Villiers
Former Vice President, Worldwide Professional Services
BMC Software, Inc.
Jean was the leader for BMC’s Professional Services business – a key component of the overall Customer Success organization. Professional Services comprises of Education, Consulting and Managed Services and contributes to the company’s top and bottom lines. Working in conjunction with a network of key partners, the Professional Services team focuses in on BMC’s most strategic customers, delivering highly advanced solutions to some of the industry’s toughest challenges.
Jean’s experience in leading Professional Services teams spans 27 years and multiple verticals across all continents, except for Antarctica – which is a bucket-list item. He has been with BMC for over 10 years, leading a series of roles across Asia-Pacific, the Americas, Europe, Middle East and Africa and now at a worldwide level. Outside of his extensive general management experience, Jean has a deep background in IT Service Management and is a certified ITIL Master.
Jean is a keen surfer, mountain-biker, occasional scuba-diver and an avid Springbok and England rugby fan. He lives with his two- and four-legged family in the countryside near Bath in south-western England.
- IT Director Business Intelligence
Jeff Gheen joined BMC in the winter of 2005. He leads a global data warehouse and analytics team that supports over 6000 employees and customers across the globe. Jeff has worked in the data warehousing and analytics space for over twenty-five years in many different roles. Prior to joining BMC Software, Jeff worked as an independent consultant implementing BI solutions for large financial institutions and as a Professional Services Director for a large BI vendor where he helped clients implement solutions across BI solutions across CPG, retail, and financial service organization
Jeff Piper is the Global Executive responsible for BMC Discovery solutions.
He has spent the last 10 years focusing on helping organizations transform to a service oriented approach through using ITIL, ITSM and ITOM solutions. He interfaces regularly with customers, BMC field sales, Research and Development and product marketing to help drive our go to market strategy for BMC Discovery.
Jeff has 24 years of experience across all facets of IT. He formed and led BMC’s 1st global team of sales specialists focused on IT Service Management. He was with BMC for 18 years and recently spent the last 2 years at Cherwell after rejoining BMC in 2017.
Jeff earned his Bachelors degree at The University of Southern California (USC) and currently lives in Colorado.
Customer Success Manager, IT Central Station
IT Central Station is changing the way enterprises spend $3 trillion annually on technology, through the power of crowdsourcing, peer content and product reviews.
Jehangir (JK) Khan known as “JK” came to BMC after working at J&J Pharmaceuticals where he was the SAP S4HANA Program lead. JK has deep experience as an SAP Architect and developer in all SAP domains.
As the Director of Product Management for BMC Software’s Innovation Labs, Jennifer oversees the development and execution of product strategies to drive growth and solve real-world customer problems. With over a decade of experience, Jennifer is also an advisor to an AI startup in healthcare and part-time faculty at Georgia Tech in its graduate analytics program.
Jennifer enjoys managing cross-functional teams to bring innovative solutions to market and is a recognized leader in the industry. In 2022, she was honored with AFCEA’s 40 Under 40 Award for significant contributions in a technical field through innovation, and the global Women Tech Network Community Award for her exceptional leadership skills. Jennifer holds a master’s degree in Analytics from Georgia Tech, and a bachelor’s degree in Mathematics from Minnesota State University Moorhead.
Jennifer is a Senior Manager in Global Procurement at BMC Software, where she leads a team responsible for the purchases of the Meetings and Events, Marketing, and Travel and Fleet programs. Most of her professional career in procurement was spent in the United States Air Force, where she served 11 years prior to joining BMC in 2019.
Jeremy has over 12 years of mainframe technical experience, with 5 of those focusing specifically on Mainframe Cost Optimization. He has served as a technical resource, Product Manager, and now as a Product Account Executive at BMC Software. He regularly speaks on MLC topics for customers, at SHARE and in IBM Systems Magazine webinars.
Jill Perez serves as Senior Manager of Solutions Marketing Management for ZSolutions at BMC. She is the founding producer of the BMC AMI Z Talk podcast and was previously the founding producer of the BMC Run and Reinvent podcast. Prior to joining ZSolutions, Jill managed the customer content marketing program, showcasing customers with some of the most innovative and inspiring stories that reflect the very best of BMC. Previously, Jill spent over a decade with CustomerCentric Selling® gaining extensive insight and experience into customer-centric marketing; before that she worked at Premiere Global Services (PGI), MCI WorldCom and with BMC Software as part of the original Remedy reference team. Jill earned her Master of Business Administration (M.B.A.) from Kennesaw State University’s Coles College of Business.
Jim Dee is a Corporate Architect in the Data Management organization in R&D at BMC Software. He is responsible for the technical content and integration of the Db2 for z/OS product lines. He has worked at BMC since 1990, mostly in Db2 Backup and Recovery, as a developer, product author, and architect, and has held his current position as Chief Architect since 2007. Prior to joining BMC Software, Jim worked at various employers in the IT industry for 16 years. He worked as an application developer, systems programmer, DBA, and vendor developer. Jim has a B.A in Mathematics with a minor in Computer Science from Queen’s University in Kingston, Ontario. He is a member of the IDUG Content team and have contributed content on their website.
Jithesh Padikkal (JP) is a passionate, value-driven Product Manager with experience leading the planning, building, launching and managing enterprise SAAS and on-premises solutions.
He has over 15 years of experience in the industry, with an excellent blend of technical solutioning, consulting and management skills with proven expertise in information technology (IT) and the internet of things (IoT) converged operations, observability, automations and various AIOps solutions.
Joe is an IT professional with several decades of experience in the design, development, implementation, sales and marketing of enterprise solutions to Global 2000 organizations. Joe has been active in helping BMC products leverage new technology to deliver market-leading solutions with a focus on Workload Automation, Big Data, Cloud and DevOps.
Joe Hertvik PMP owns Hertvik & Associates, an IT infrastructure and marketing management consultancy. Joe provides contract services for IT environments including Project Management, Data Center, network, Infrastructure, and IBM i management.
His company also provides Marketing, content strategy, and content production services for B2B IT industry companies. Joe has produced over 1,000 articles and IT-related content for various publications and tech companies over the last 15 years.
Joe can be reached via email at email@example.com or LinkedIn.
Joe Roush has managed information technology in a variety of roles in several different industries. After getting his start managing systems migrations in Banking and Manufacturing, he has spent the past 15 years providing IT services to small government and education. Joe currently serves as a senior IT leader in higher education, specializing in IT strategy and helping organizations understand the value of technology infrastructure in delivering organizational results.
Joel has been involved with ITSM his entire career, starting as a service desk agent and working his way up to leading a ITSM office. His experience has given him the opportunity to work with a variety of tools, as well as industries, and he brings that together here at BMC as the Evangelist, where he enthusiastically shares the vision, roadmap, features and benefits of our products for the Digital Revolution to our customers worldwide.
John Applegate is the Managed File Transfer Strategy and Business Development leader for BMC focused on accelerating the Digital Business Automation (DBA) product line’s penetration of the Managed File Transfer (MFT) market. A pioneer in the MFT space, John brings a wealth of technical and industry knowledge gathered over 25 years focused on crafting secure and reliable data transfer and collaboration solutions that drive business transformation for organizations around the world. As a thought leader and solution evangelist, John collaborates closely with members of the product management, solution marketing, pre-sales software consulting, sales, and engineering teams to ensure that Digital Business Automation’s financial and strategic objectives are met. In this capacity, John also regularly meets with customers as an advisor to understand their needs and provide strategic guidance.
Prior to BMC, John held technical, business-level, customer-facing, and management roles in software development, consulting, solution architecture, sales/channel enablement, solutions marketing and business development for Axway and SEEBURGER. He is recognized in the IT industry for his ability to both define business strategy and deliver on technology initiatives for customers. John holds Bachelor of Science degrees in Computer Science and Mathematics from the University of Arizona.
John Barry has more than 20 years of Db2 experience, dating back to V5 of Db2 and every subsequent version since. He is currently the Principal Product Manager for the BMC Solutions for Db2. John is a regular speaker at area user groups around the world and has worked with Db2 installations to help them reduce cost and manage growing volumes of data through improved automation strategies for Db2 data management.
BMC AMI Strobe Product Manager John Dannenberg has worked in the industry for 40 years. His roles have included Computer Operator, COBOL/CICS Programmer, Lead Analyst, Database Administrator for IDMS and Db2, Customer Support, Quality Assurance Architect, Product Owner and Product Manager. He has been with Compuware for 25 years.
John Fulton brings more than 20 years of experience in Service Management (SM) with a focus on IT Asset Management (ITAM). For the last 15 years, John has been in SM Product Management; prior, he served as lead ITAM Consultant and Architect assisting customers with implementations and best practices. His certifications include ITIL Foundation Certification, IAITAM Certified Software Asset Manager (CSAM), and Pragmatic Marketing Certification for Product Management.
John Kriegel has been a Compuware software developer for over 30 years, currently contributing to Compuware Topaz for Total Test. He has been programming for over 50 years, since the end of his freshman year at St. Joseph’s College in 1967. Prior to Compuware, he worked at Federal-Mogul and Valeron Corporation supporting manufacturing. His areas of expertise include software design, support, and enhancement, order entry, material requirements planning (MRP), systems analysis and systems programming.
As SVP and General Manager of Intelligent Z Optimization and Transformation at BMC Software, John leads the R&D, Product Management and Solutions Marketing teams to innovate the mainframe to meet the needs of today’s evolving digital economy. John has over 25 years of management experience at BMC alone and, prior to joining, he led various IT management teams and strategies for 15 years in the transportation and insurance industries.
Jon Stevens-Hall is a Principal Product Manager for BMC Helix ITSM. He was a contributing author on several of the ITIL 4 Managing Professional books (“Create Deliver and Support”, and “High Velocity IT”). His work focuses on innovative new tooling for Service Management, and the evolution of ITSM in the DevOps era.
Jonathan Adams is vice president and general manager of ZSolutions and Select Technologies at BMC Software, Inc. He leads product management and research and development for the company’s full suite of mainframe products as well as those in its Select Technologies portfolio including solutions for DB2, IMS and MainView as well as the MLC Cost Optimization suite. During Adams’ 20+ year career with BMC, he has led BMC to significantly improving product reliability and delivering new releases that target customers’ top needs. Adams began his career as a systems programmer for BellSouth Services. He received his bachelor’s degree from the University of Alabama and a master’s of business administration from the University of Alabama at Birmingham.
Jonathan Johnson is a tech writer who integrates life and technology. Supports increasing people's degrees of freedom.
Joseph Feirouz is the IT Service Management (ITSM) Federal Practice Lead with BMC Customer Success. In this role, he oversees service delivery to commercial and US Federal government agency clients. As an expert in the ITSM space, Joe specializes in the process, design and deployment of enterprise level solutions. With more than 25 years of on-site client experience around ITSM, Joe has led significant system consolidation engagements and provided consultation to clients across a broad range of industries including energy, financial services, retail, technology, and manufacturing as well as various defense and civilian government agencies. He holds a Bachelor of Science in electrical engineering from the University of Rhode Island and is certified in ITIL and CompTIA Security+.
Joseph is a global best practice trainer and consultant with over 14 years corporate experience. His passion is partnering with organizations around the world through training, development, adaptation, streamlining and benchmarking their strategic and operational policies and processes in line with best practice frameworks and international standards. His specialties are IT Service Management, Business Process Reengineering, Cyber Resilience and Project Management.
Karanbir Wadhwa is a Cloud and Automation Consultant for BMC Customer Success. In this role, he is responsible for designing and developing software solutions for Systems Integrations, IT Process Automation, Cloud Computing, and Datacentre Automation around BMC technologies.
Karanbir has over eight years’ experience in IT service delivery. He has led professional services engagements for financial services organizations, IT service providers, and companies in other technology industry segments. He has expertise in most phases of the application lifecycle, from concept and requirements, to deployment and support, with emphasis in ongoing support and service. Karanbir is ITIL® Foundations Certified and holds certifications in BMC Cloud Lifecycle Management and BMC Atrium Orchestrator Professional.
Katie is a seasoned writer and editor with a passion for storytelling. Her areas of focus include technology, education, and healthcare—but she’s always up for a challenge. Find out more at https://kkregan.com.
Kayly Lange is a freelance writer who specializes in technology and its impact on business. She helps companies reach their goals and attain greater influence through informative content.
Kelly has over 40 years of z/OS systems programming, performance tuning, capacity planning, operations and management experience. Prior to coming to work for BMC AMI DevX, he managed an evolving batch strategy for a major insurer, improving batch services for his customers, while reducing operating costs and risks by fully automating batch processing.
Kelly is Principal, Solutions Marketing for BMC Helix Remedyforce. She has extensive experience in all aspects of marketing with an emphasis on product marketing and demand generation. Kelly has marketed a wide variety software products for the datacenter management and agile developer markets.
Ken Martin has been appointed as Head of Mainframe Solutions, APJ for BMC after Compuware was recently acquired by BMC. Based out of Sydney, Ken has held a variety of senior sales leadership roles in companies like HP, Oracle and CA Technologies. With more than 25 years of experience in the IT industry, Ken has proven to be a versatile and knowledgeable leader, as well as a trusted adviser to his clients.
Ken Martin is the Transformation Practice lead with BMC Customer Success. He has over 30 years’ experience in selling, designing and delivering IT technology.
Ken serves a dual role as the leader of a transformation team and as customer-facing transformation consultant. He is responsible for developing practice delivery strategies, methodologies, scoping, enablement, corporate alignment, and services offerings. As a consultant, Ken performs transformational engagements for customers delivering roadmaps, value realization plans and IT operational models. For the past several years, Ken’s focus has been on financial, telecom, pharmaceutical and retail sectors.
Senior Product Manager for BMC AMI DevX File-AID, Kevin has more than 40 years of experience in the IT industry. In Kevin’s 25+ years with BMC AMI DevX he has been involved with File-AID in various roles from developer to manager and now product management. He is excited to be part of a team providing modernized tools and solutions that address the changing workforce and the necessity to work smarter and faster while maintaining quality.
Kirstie has been active in service management since 2000, working in a wide range of organizations, from primary industry to large government entities, across New Zealand and Australia. Kirstie has spent much of the past 15 years working at a strategic level as an ITSM consultant. She regularly takes on operational assignments to remember what it's like to be on the ‘coal face’ of service management, as this allows her to provide real and actionable advice as a consultant. Kirstie first qualified as an V2 ITIL Manager in 2004 and spent four years working as the Chief Editor for itSMF International from 2012 where she built a strong global network of service management experts. Kirstie is a member of the authoring team for the ITIL4 book - Direct, Plan and Improve, and a contributing author to the ITIL4 practice guides.
Assoc. Manager, Solutions Marketing
L’oréal has recently started with BMC working on web and social marketing for the Control-M product for BMC. She has over 10 years of experience in content marketing in a variety of industries, including oil and gas, health and fitness and the hotel industry. She enjoys storytelling, traveling and movies. L’oréal has a B.S. in Marketing from Johnson and Wales University in Rhode Island and an M.A. in New Media from Full Sail University in Florida.
Laura Shiff is a researcher and technical writer based in the Twin Cities. She specializes in software, technology, and medicine. You can reach Laura at LauraShiffCopywriting@gmail.com
Linda Parry serves as a distributed service and operations solution engineer with over 30 years of corporate experience. Prior to this position, Linda held several engineering positions in the IT monitoring, visualization, and automation space. Her passion is partnering with organizations around the world to capture the opportunities that arise due to the rapidly evolving technology landscape. She is a proud alumnus of the Pennsylvania State University with a Quantitative Business Analysis degree.
Lotta Wiklund is Senior Solution Marketing Manager responsible for BMC Helix Knowledge Management and BMC Helix Virtual Agent.
Lotta has over 20 years of experience in product marketing management, solutions marketing, self-service solutions, and the knowledge management methodology Knowledge-Centered Service (KCS®). She has long experience from customer support and care about customer service and long-term customer relationships. During her career she has worked in Marketing, Executive Management, Customer Relations and Finance.
Lynn is the Vice President of Human Resources at BMC, where she leads teams and projects that drive BMC’s work experience. She is passionate about creating and supporting an inclusive work experience that is aligned with BMC values and meets the needs of today’s employees.
Madhav Mehra leads virtual agent and live chat products for BMC. He has 7+ years of experience deploying conversational AI across commerce, banking, IT, and HR use cases.
Marco Palermo is an Associate Solution Engineer at BMC Software and is based in Milan, Italy. He is passionate about machine learning and data science, topics he studied during his BSc at Bocconi University and his MSc at Birkbeck University. When he’s not working, Marco enjoys travelling around the world as an opportunity to meet new people and learn about other cultures. He also loves studying foreign languages and is fluent in English and Spanish.
Marcus graduated in Computer Science in 1990 and has worked with mainframes ever since: as a programmer, systems programmer, consultant, database administrator, production support hero, production support villain, management piñata, GSE UK Db2 User Group Chairman, IBM Champion, international conference speaker (IDUG, GSE, PDUG, SQLAdria), blogger, podcaster and now Lead Product Developer for BMC Software. He holds an MBCS, CITP, and more often than not, a glass of wine. He is a STEM Ambassador, and can sometimes be found in Welsh-speaking junior schools, leading Code Clubs and thrilling the next generation with the prospect of technology as a career.
Margaret Lee is senior vice president and general manager of Digital Service and Operations Management for BMC Software, Inc. She has P&L responsibility for the company’s full suite of BMC Helix solutions for IT service management and IT operations management. Before joining BMC, Margaret was the general manager for data services at Mapbox, a SaaS platform for mapping, location data, and navigation, supporting a variety of consumer and enterprise applications.
Mark is a Senior Director - Product Management with specific responsibility for the BMC AMI Security portfolio of products and associated services. Previously, he was Managing Director of RSM Partners, a niche mainframe security consultancy with a global reputation for excellence and thought leadership in the mainframe security space. Prior to joining RSM Partners Mark had a successful career in banking technology, including leadership positions in a number of global investment banks.
Mark is a DevOps Evangelist and Lead Product Manager at BMC who has experience working with developers around the world in Source Control Management, Testing, DevOps and Application Portfolio Analysis. He is a frequent conference speaker, webinar presenter, blogger, and columnist, often explaining the benefits of bringing Agile and DevOps to mainframe development and encouraging development teams to adopt new methodologies and continuously improve.
His writing has appeared in Enterprise Executive and Enterprise Tech Journal and he is a frequent contributor to DZone.com and SHARE Tech Watch. Mark is currently the Lead Product Manager for BMC products in Source Control Management, Deploy, Code and Fault Analysis.
Mark Sigler is the Senior Director of Product Management, leading the DevOps portfolio for BMC Software. Mark is an innovator, entrepreneur and pioneer in cloud computing and agile software development. He has more than four decades experience in enterprise software and systems. Previously he led platform engineering including DevOps and SRE operations for EmployBridge, a leader in the staffing industry. Prior to that, he led product management for CloudBees CI/CD with Jenkins and Jenkins-X open source.
A thought leader and international speaker in mainframe security and technology, an IBM Champion and passionate advocate of all things Z, Mark Wilson is Senior Director, Consulting Services with BMC Mainframe Services. He is also GSE UK Region Manager and GSE UK Conference Manager.
Mary serves as Sr. Marketing Manager for BMC Software. She holds a B.S. in Speech and Hearing Sciences from the University of Arizona.
Mati Pitkanen is a leader in the BMC revenue office, focused on ensuring all BMC customers are satisfied and getting the most value from their technology. She is also a proud leader of the LatinE ERG at BMC and working to build an active work familia within the organization. She is an active member of the Women in Technology organization and passionate about providing mentorship and coaching for up and coming leaders at BMC.
Matt DeLaere serves as a Solution Marketing Manager for BMC, where he is responsible for generating an array of mainframe-related content. He is a graduate of Hillsdale College with a B.A. in American Studies.
Melissa Vega is a solutions marketing manager at BMC, where she is responsible for developing marketing strategy and messaging for BMC Helix Digital Workplace and BMC Helix Business Workflows.
Michael Met is a Vice President for Worldwide PreSales Center of Excellence and Customer Experience at BMC. He is a senior enterprise software executive with extensive experience in organizational transformation, brand awareness, software consulting, and value management across multiple industries. He is currently collaborating and creating cross-functional teams to drive strategic sales and thought leadership by turning ideas into thriving initiatives.
Michi Schniebel is Director of Product Management at BMC Software for the Helix ITOM products. With over 25 years of enterprise software, ITOM, hosting, MSPs, and cloud expertise, he is keenly attuned to define the product vision. His experience as a software engineer, Monitoring User, Data Center manager, and Product Manager helps him to understand customer pain points and needs to drive engineering more efficiently to the desired outcome.
Mike Behne has been a mainframe professional since 1983. After starting in the U.S. Air Force and IBM, Mike has been with BMC Software since 1990. For most of that time he has worked on products supporting Db2, and has been the Solutions Architect for SQL Performance products since 2006.
Mike Roper is a Principal Software Consultant with BMC Customer Success Services assisting Federal government clients. He is an expert in the design and deployment of enterprise level solutions, system and data migration strategies as well as custom application development. He has more than twenty years of progressive IT experience that includes a wide variety of disciplines and industries. Prior to joining BMC, Mike was the primary BMC Remedy ITSM Technical Lead at multiple government agencies and commercial organizations ranging from civilian to defense as well as telecommunications and pharmaceutical industries. Mike advises clients from concepts into requirements and well-planned execution. He utilizes a solid and methodical approach that consistently achieves outcomes vital to businesses objectives.
Monica is Director of Solutions Marketing for IT Operations and AIOps solutions at BMC software. With over 14 years global B2B marketing experience in enterprise software across IT operations management, AIOps and cloud computing, Monica has worked with large and medium sized companies across the US, Europe, Middle East and Australia driving adoption and communicating the value of market leading IT solutions.
Muhammad Raza is a Stockholm-based technology consultant working with leading startups and Fortune 500 firms on thought leadership branding projects across DevOps, Cloud, Security and IoT.
Neha Patel is a Business Intelligence (BI) Product Developer working with BMC’s Platinum Engineering team since April 2020. She has 11+ years of experience working with different BI and analytics tools across multiple organizations.
In her free time, she loves travelling and cooking. She is passionate about learning new things, be it technology or any lifestyle skills.
Client Director, Communication Service Providers.
Neil brings over two decades of senior leadership experience in areas of end-user transformation, Business Operations and Security Services, with the last 15 years working closely with the largest CSP clients across various European business transformation programs. Neil has also led Business Outsourcing Operations and Sales for both Microsoft EMEA and Oracle UK over this period, helping customers and partners transition to SaaS delivery and automated operations.
Neil is passionate about Customer Centricity and committed to helping BMC clients streamline and automate their operational services, challenging the way outcomes are achieved today, with a primary goal of transforming customer experience through harnessing innovation.
Nick Mears (new author) As Principal Solutions Marketing Manager at BMC Software, Nick leads global solutions marketing initiatives within BMC Software's AMI team for AI-driven and DevOps-focused data management and mainframe-centric SaaS and on-prem applications. In this role, Nick helps data management and software development organizations that feature AI, ML, and intelligent automation capabilities increase the efficiency, availability, stability, and release velocity of enterprise-grade data management and DevOps applications. Nick has over 15 years of experience supporting technology companies and enterprise-grade software with customer-oriented value.
Nidhi is a Corporate Social Responsibility Business Partner at BMC, where she drives BMC Cares activities and inclusion and diversity programs. She is passionate about giving back to the community by making a small, yet significant, positive impact on people’s lives.
As a Principal Product Manager for BMC Helix Remedyforce, Nikhil works closely with customers and partners to find market problems that can potentially be mitigated by solutions in Remedyforce. He has been an ITSM practitioner in on-premises and SaaS environments for more than 13 years. In previous roles, he has been an analyst in ERP, CRM, business intelligence, and digital marketing.
Nilesh specializes in working with Enterprise Customers, debugging complex performance-related issues, and providing tuning recommendations
Nilesh has over 25 years of experience working in IT industry. His work experiences spans across the countries like India, Hong Kong and USA. He has worked in various capacity as technologist developing the cutting edge software, architect and as a manager. Nilesh has been with BMC for 14 years managing BMC’s enterprise application development and delivery for over 11 years before moving into his current role of Sr. Director of SaaS Operations. Nilesh’s passion is to build high performing teams to deliver world class customer experience for the SaaS users.
Nilotpal Choudhury is Vice President of Consulting Services for BMC Software. He has over two decades of experience leading consulting services, SaaS, managed services, and technical support teams for medium, large, and global enterprises, both for services and software companies.
Nilo has reshaped large global and offshore centers into highly effective, customer-centric organizations. These organizations focus on improving customer experience and driving overall profitability, consistency, and predictable business outcomes for customers. His efforts have helped deliver world-class net promoter scores.
Nilo holds a B.S. in Business Technology and Electronics from the College of Engineering and Technology, a General Management degree from the Indian Institute of Management Bangalore and a LEAD Management Program degree in Corporate Innovation from Stanford University.
Nissamudeen is a Product Development Architect at BMC Software where he leads the BMC Helix ADE MetricStore and Operations Management stream.
AS a member of BMC’s technical marketing team, which is a global team of the best in their field, I work closely with the solution and product management teams to take value messages to the technical level. In this role, I support the pre-sales, channels, professional services, and enablement teams with artifacts like white papers, demonstration environments & scripts, and POC support.
Padmini Pippala is a seasoned leader with 23 years of experience in enterprise application development. She is a Director in IS&T and associated with BMC for 4+ years. She is leading Digital Solutions team. Her team specialises in developing Web applications used by BMC internal employees and external customer facing applications viz., EPD. Collaboration applications viz., Sharepoint, Igloo, Communities also fall under her umbrella.
She is passionate about progression of Woman and an active mentor in various platforms.
Apart from her interest in reading literature on management, she is trying her hand at sketching. Her favourite past time is Interior decoration and cooking cuisine from around the globe.
Pam is the AVP of Worldwide Product Sales and Ecosystem at BMC, where she provides best practices and sales operations leadership to the sales specialists and ecosystem operations teams that support the field with forecasting, coverage, pipeline, and programs. Leading the WW Partner Program and interim North America Channel Leader, she co-leads the BMC Women in Technology and Business organization and sits on the Women of the Channel Advisory Board.
Product Owner and Product Manager for DevX Total Test, Paul has more than 20 years of experience in the IT industry.
He graduated from Central Michigan University with a B.S in Business Administration.
Paul Cant is the Geo Vice President for BMC's international region, encompassing Europe, the Middle East and Africa, Russia, and Asia-Pacific. In his role, he is responsible for the overall success of BMC’s business, including customers and partners across all solutions for service and operations management, digital business automation, and mainframe.
Paul Casson is a BMC AMI DevX Product Owner with 30 years of mainframe and mid-range computing experience. For 17 years, he has helped Compuware customers achieve the most from their IT investments. He is passionate about the Agile and its role in keeping the mainframe relevant in today’s fast-paced and exciting digital landscape.
Paul Spicer is a lead product manager for BMC’s zSolutions and is responsible for Automation, Middleware Management and Install strategy.
Paul has over 35 years of experience working with IBM mainframe systems, with over 30 years providing systems management solutions in roles spanning software development and product management.
Prior to joining BMC, Paul worked at software vendors including Macro4, Candle Corporation and IBM.
Phil has 30 years experience of Db2, starting work long ago in 1987 with Db2 Version 1.2. Since then he has worked with all versions, including Db2 12.
From his beginnings as a Db2 DBA for one of the largest users of Db2 at that time in the UK, through his time at PLATINUM technology, his almost 10 years as Senior Principal Product Manager at CA and through to his current position with BMC Software, Phil has always been a keen supporter of user groups and is a regular speaker at both vendor sponsored and independent events. His work with IDUG includes being a past member of the European IDUG Planning Committee, an inductee into the IDUG Volunteer Hall of Fame and now Board Liaison for BMC Software
Phil has been honoured by IBM as an Analytics Champion from 2009 to 2017
Phil is now Lead Product Manager at BMC Software working in support of their Db2 tools portfolio
In addition, Phil is a regular contributor to the IDUG sponsored
Db2-L discussion list
Pradeep Kumar is an accomplished SaaS/Cloud product manager with over 20 years end-to-end experience in building, launching, and, implementing category leader enterprise applications. As part of the BMC Helix IT Service Management product management team, Pradeep is presently leading the charge of developing next generation, cloud based, AI driven transformational service management for the multi-cloud enterprise and beyond. Pradeep has a special interest in cognitive service management, multi-cloud, and, DevOps for driving exceptional service for the enterprise.
Experienced performance test engineer with 9 years of expertise in evaluating and optimizing system performance. Skilled in designing and executing performance tests, analyzing results, and recommending enhancements to ensure optimal software and application performance. Committed to delivering high-quality solutions that meet and exceed performance expectations.
Puneet Suppal is a seasoned IT strategist and thought leader who specializes in driving business value by aligning people, technology, and business processes. He is committed to evangelizing technology solutions across several paradigms - real-time business advantage, automation, artificial intelligence, machine learning and IoT.
Besides publishing on the importance of business processes, and digital solutions, he speaks and presents at events worldwide and via digital media.
Rachel Herz is responsible for Telecommunications Industry Marketing at BMC, where she manages marketing for thre Telecom vertical. She focuses on collaboration between customer, partners and vendors to deliver successful results.
Rachel Hornay is a content strategist living in colorful Colorado. Rachel graduated with an MFA from Savannah College of Art and Design. She brings years of experience, working with a diverse portfolio of clients in technology and beyond, crafting content, connecting to everyone.
Rajeev Patel is a Lead Performance Engineer with over 30 years of experience with databases like Oracle, MSSQL, and most recently, Postgre.
Rajeev enjoys working with customers to help them solve their performance issues especially those involving databases.
Ram Chakravarti serves as the chief technology officer for BMC Software, Inc. In this role, he oversees BMC’s overall technology strategy, common architecture, corporate development, and shared services including user experience design, quality assurance, and cyber security.
Rami is a Product Manager with deep software Research & Design knowledge. At BMC his focus is customer engagement, design and definition of products, research, technology selection, backlog building, workflows definition & UI graphical design.
Raphaël Chauvel is a Director of Product Management at BMC Software and has 20 years of experience in developing and marketing products in the areas of Data Center Discovery, IT Service Management, and Client Management. Raphaël is currently leading product management for BMC Atrium CMDB, BMC Helix Discovery, and BMC Helix Client Management. His team focuses on managing product strategy, ensuring product lifecycle aligns with customer and business needs, and that BMC and partners are enabled to these products. He joined BMC in February 2012 with the acquisition of Numara Software and currently resides in France.
Ravi has 17 years of experience in software QA domain. He has interest in exploring and implementing new technologies and automation in day to day work to make everyone’s life easier. At present, he is working as an Architect - SQA Engineering in BMC Software.
Revathi Nair is a Principal Product Manager with BMC, where she manages product development for the Telecom Vertical. She focuses on collaboration between customer and company, with cross-functional partners to deliver successful results.
Prior to joining BMC, she worked at startups, major communication service providers and software companies. She is passionate about solving customer problems in the practice areas of Automation, AIOps, ITSM, Customer Experience technologies and multi cloud operations.
Richard Montbeyre joined BMC in 2017 and serves as Chief Privacy Officer and Data Privacy Officer. He is responsible for BMC’s privacy program and monitors compliance with BMC’s Binding Corporate Rules (BCR) and implements privacy requirements, including EU General Data Protection Regulation (GDPR) and emerging regulations across the board.
He holds two Masters in Law from La Sorbonne and Panthéon-Assas Universities (Paris), and was admitted to the Paris Bar in 2008. He is CIPP/E and CIPM certified by the International Association of Privacy Professionals (IAPP) and holds a DPO certification, delivered by the French standardization organization (AFNOR).
Rick Bosworth is a Director of Marketing at BMC Software, developing marketing, content, and growth strategies for IT security solutions, with special emphasis on public cloud. Rick has over 15 years of global product marketing and product management experience, defining and launching high tech B2B solutions. A lifelong learner, Rick earned an MBA from The University of Texas at Austin and a BSEE from Texas A&M University. He enjoys travel, adventurous dining, and endurance athletics, especially triathlon.
A DevOps evangelist, Rick Slade has over 30 years of experience helping customers develop enterprise DevOps ecosystems to excel in the digital economy. Rick is a certified Scaled Agilist from the Scaled Agile Framework group and an Open Group Distinguished IT Specialist.
Director - Communication Service Providers (CSP) leads the Sales and go-to-market strategy accountable driving the expansion of BMC’s CSP solutions and services internationally. Rob brings over 25 years of senior leadership expertise and experience in the CSP industry having worked extensively in Europe, Americas, and Asia with Cable & Wireless and Vodafone. Rob has also led operations within Cisco and also been CEO of Cisco & Microsoft Gold partners.
Rob is passionate about customer centricity and committed to providing BMC customers with a constantly outstanding experience as a sustainable way to differentiate. He has led a number of global cultural and digital transformation programs in his career and is focused on ensuring our technology helps enable the CSP of tomorrow, today.
Robby joined BMC Software in the summer of 1999 and has been involved with automation since 1995 in a variety of roles including: end-user, administrator, pre-sales consulting and marketing. For the past 10 years his primary responsibility is talking about the current and future state of automation and how Control-M can help deliver applications, and the business services they support, faster. Prior to 1995 Robby was a UNIX systems administrator in the Chicago area at companies in the energy, financial services and manufacturing industries. He has a Bachelor of Science degree in Computer Science from the University of St. Francis in Joliet, IL, and resides in northwest Alabama.
Robert Blackhall, Product Development Architect for IMS System Administration products, has been with BMC since 1996, where he developed the Message Advisor for IMS and the AMI Data Extractor for IMS products. Before joining BMC, Robert supported IMS and other systems software at a telecommunications company for 16 years. Robert holds a BS in Computer Science from Wichita State University and a Masters in Management from Webster University. In his free time Robert is a cantor at his church and works with the Boy Scouts of America.
Robert Hanley is Senior Director – Finance, supporting financial consolidations and analytics. Robert has been with BMC in finance for 11 years, supporting a variety of businesses and roles. Prior to BMC, Robert worked at Ford Motor Company and Baxter Healthcare in financial planning and analytics.
Roberto Cason (Padua,Italy)
Has worked in the BMC’s Data Management team as Software Consultant since 2016.
Over then 25 years of experience as System programmer and DBA in an outsourcing company for Banks and Financial Institutes where he was responsible for the design, maintenance, and performance tuning.
Roberto is a speaker for International and Local Db2 User Groups where he share his experience with the Db2 community.
Robin has been working around the BMC Remedy space for more than twenty years in Consultancy, Development, and Program Lead roles. As an Alderstone Founder, he was Lead Developer, Product Manager and then COO, prior to joining BMC in 2020 following the acquisition of Alderstone. Currently, he serves as a Senior Director of Product Management at BMC with responsibility for the strategy for on-premises and containerized software for the BMC DSOM business unit incorporating ITSM and ITOM.
Robin Reddick is a solutions marketer for BMC’s cloud operations solutions, which help organizations govern, secure and manage costs of their mutli-cloud environments. Robin joined BMC in 2010 with 20+ years of experience with infrastructure management software solutions.
Roger Hellman is a Director in Solutions Marketing and has many years of experience in Security, Automation, Discovery, and IT Service Management. During his career he has worked in Marketing, Sales, Product Development, Engineering and Finance. Roger enjoys working with our sales team and customers to help solve the challenges we all face together.
Roland has been in Data Processing since 1984 and came to Compuware in 1999 with experience as a COBOL programmer, MVS Systems Programmer, and Level 2 Help Desk Technician. At Compuware, he’s always worked in Field Technical Services. Roland loves learning about new technology, and he is passionate about helping people use Computer software.
Ross Cochran is a Principal Software Consultant with BMC Software, and has worked in IT since 1977. Mr. Cochran holds a bachelors and master’s degree in computer science and knows his way around mainframe and distributed systems.
Ryan Smith is the Solutions Marketing Manager for Db2 Solutions at BMC Software. Ryan has over 15 years of integrated marketing experience and has been with BMC for 5 years. He has experience across web, search, social, digital media and email marketing automation.
Saar is a seasoned tech engineering and marketing executive, and a big believer that in business people matter most. He has spent his career transforming business outcomes and empowering brilliant people to do amazing things. He currently serves as vice president of strategic marketing at BMC.
Sam Knutson is AVP of Product Management for BMC. His past positions include Vice President of Product Management for Mainframe Performance Solutions at CA Technologies, System z Team Leader for GEICO and Senior Developer at Landmark Systems. Sam has served on the board of directors for SHARE, the world’s first and longest-running user computer group, and he is a distinguished member of the mainframe community. He holds a B.S. in Computer Science from DeVry Institute of Technology. Sam is an avid trail runner and marathoner.
Sam Lakkundi is an entrepreneurial technology and business innovation leader with a proven track record of global scale achievements in envisioning and building intelligent technologies. He applies them to solve real-world problems to accelerate the digital and cognitive transformation of businesses, services, and machines. Through the course of his career, Sam has assumed different global leadership roles at enterprise software companies with continuously increasing technical, financial, and managerial responsibilities. Additionally, he is actively engaged with and serves on the board of different technology companies and non-profit organizations. Sam has two masters and currently working on his doctorate and speaks 4 languages.
Sameer Mardhekar is a R&D Solutions Architect working on ADE and BMC Helix Operations Management. He has many years of experience in architecture and technology evaluations. He has also worked in the Service Management area within BMC. His interests include adopting best practices of development and bringing innovation in the product offerings.
Product Development Director Sandeep Sawant joined BMC in Sept 2018. An Electronics engineering graduate from one of the premier institutes in India (IITs), he has more than 30 years’ experience in the IT Industry, having worked in the US, UK, and India during his career in various roles. Starting as an assembly language programmer in the ‘80s, he has played various roles as a developer, systems programmer, Db2 DBA to a product developer and pre-sales consultant for the IBM MQSeries product while working for IBM Hursley Labs in the UK. He has handled different managerial responsibilities since 1999, after returning to India. Growing competencies and building word class teams is his forte. He was responsible for the DevOps consulting services offering at his previous employer, working with the company’s clients worldwide in helping them transform to the Agile / DevOps way of modern software factories. He currently leads the R&D team for the IMS product portfolio and is also the India location leader for the Intelligent Z Optimization and Transformation organisation.
Sandra Duncan is a Senior Manager of Web Strategy at BMC. Her previous experience includes marketing management positions at Intel Corp. and Trend Micro. She has a bachelor's degree from University of California Davis and an MBA from Santa Clara University.
Principal Solutions Engineer – Communication Service Providers (CSPs)
Sara’s passion for telecommunications brought her on a 27 years’ journey through Italy, South Africa and the UAE, working in Product Management, Strategy, Product Development and Enterprise Sales roles with leading CSP’s as Telecom Italia Mobile, Vodacom South Africa and Etisalat Group. Now her mission is to carry on serving in the Telco industry from a different perspective as Telco’s are going through revolutionary times.
Saurabh has 15+ years of experience in mainframes, Db2 for z/OS administration, managing product development, quality assurance, SQL Performance and team/people management. Currently he is working as Product Manager in Db2 area at BMC software. Earlier in his career, he worked for the organizations like Defence Research Development organization(DRDO), Tata Consultancy Services(TCS), NSDL(National Securities and Depository Ltd.) and HSBC at various roles. In addition, Saurabh has explored data wrangling with Python/MongoDB, DevOps practices, Mainview, MATLAB, Artificial Neural Networks/Fuzzy Logic etc. He is also a Certified Scrum Product Owner (CSPO) and SAFe 4 certified Scrum Master and practitioner. He has a master’s in electronics and an MS in consultancy management from BITS Pilani. He has a keen interest in face reading and body language.
Saurabhkumar Agrawal is a Product Development Architect working on ADE and BMC True Sight Automation For Servers. He has experience in architecture, design, development, technology evaluations, datacenter automation, vulnerability management. His interests include adopting best practices of development and DevOps.
Senior Vice President, Chief Information Officer
Scott Crowder is chief information officer for BMC Software, Inc. He is responsible for the company’s Information Services and Technology (IS&T) group, which provides business applications, end user support, production and R&D cloud infrastructure, unified communications, information security and service governance.
The IS&T group serves as “Customer Zero” for BMC’s full line of IT operations management software. As Customer Zero, the IS&T group runs all current versions in production and also works closely with the company’s R&D teams to provide feedback on product roadmaps and test new versions in development.
Scott has more than 30 years of experience in product development, service delivery and assurance for information technology organizations. Prior to joining BMC, Scott was vice president of data center operations at Blackbaud where he was responsible for delivering managed services, SaaS CRM, CMS and eCommerce services for approximately 12,000 customers. Previously, he held IT leadership positions in high technology companies that included Sprint, Akamai, Inktomi, MIH (Entriq) and Kintera.
Scott holds two patents related to digital media. He is a veteran of the U.S Air Force.
Scott Davis is a Client Transformation Architect with BMC Customer Success Services. He has more than 30 years of experience within the IT Industry. For more than ten years, Scott has concentrated on Digital Service Management (DSM) product development, services, and strategic advisory consulting.
In his transformation architect capacity, Scott advises C-Level Executives for multiple Fortune 100 customers in the energy, insurance and other industries. He offers strategic guidance across a range of digital solutions from IT Service Management, IT Portfolio Management, Asset and Configuration Management, Automation, Security, Cloud and DevOps to Performance and Availability. Scott's applies his background with strategic transformation and program expertise to industry leaders looking to deliver high-value outcomes.
Seth Paskin is Director of Technical Marketing for the TrueSight portfolio. He has 20 years of IT industry experience with leading organizations such as BMC, Dell and Harte-Hanks. Seth has extensive experience in business intelligence and analytics solutions for IT, having designed and built solutions for enterprise customers using technologies such as Teradata, MSSQL, MySQL, JMP, Business Objects, Microsoft Reporting Services, Tableau, Qlik and most recently, Python Pandas.
As part of the BMC Corporate Social Responsibility team, Shahed is passionate about giving back and paying it forward. She's also a data and numbers junkie with a dual degree in Finance and Marketing.
Shanika Wickramasinghe is a software engineer by profession and a graduate in Information Technology. Her specialties are Web and Mobile Development. Shanika considers writing the best medium to learn and share her knowledge. She is passionate about everything she does, loves to travel, and enjoys nature whenever she takes a break from her busy work schedule. You can connect with her on LinkedIn.
India Head & VP-HR, BMC Software India Pvt. Ltd.
As the Head of the Indian Operations of BMC Software, Shashank has been passionately driving a three-point agenda of Building Skills for the Future, Enhancing the Culture of Innovation & Building Partnerships in the eco-system.
He drives both Engineering and Back Office Operations of BMC along with enhancing efficiency to boost the value from India. Shashank has demonstrated great business savviness over the years as an HR professional, who is extremely passionate at building & driving people strategies that enable & propels the business forward.
He has deep expertise in HR Business Partnering, Talent Acquisition, Talent Management & OD, and usage of analytics to drive change and behavior.
Shay is a Director of Product Development at BMC with extensive experience leading a global development organization in execution, innovation & quality in a diverse Agile environment. He has extensive experience collaborating with customers, PM & UX.
Shrikant is Manager in BMC IT and has been working with BMC for 10 years. He is responsible for managing the IT operations using BMC TrueSight Operations Management. Shrikant has broad experience and knowledge with BMC's Digital Service Operations Products. His primary role is to help IT and business team by delivering the end-to-end performance monitoring and event management. Shrikant has been key contributor for BMC IT to enable the high quality digital services and value cases efficiently and effectively. Shrikant holds Bachelor’s degree in Engineering and he is strong believer in the power of positive thinking in the workplace .Shrikant enjoys playing cricket but can also be found on long bike rides with friends.
Siddharth is an innovator with 20 years’ experience in technology, strategy, development, delivery and operations of SaaS/On Prem products with emphasis on modern architectures, and time to market optimizations. He loves transformative times, the intersection of technology and consumer, building exceptional teams of people and fostering the culture of innovation and title less environment. His primary goals are to have Innovation at all levels, create title-less start-up culture, focus on Quality & simplicity and passion to embrace the change.
Siva Sai Nellore
Siva is an entrepreneurial product technology leader with 25 years in technology and product management across a wide spectrum of mobile technology, computer vision, telecommunications, artificial intelligence. He has designed and deployed a wide variety of AI-based products over the last two decades. At present, he is working as senior director of product management at BMC Software.
Smijith Pichappan is a Product Architect in the Digital Service and Operations Management team at BMC and has many years of experience in research and development of Monitoring products. He is passionate about Scalable Distributed Stream Processing Systems and Edge Computing. His specialties are IT Operations Management, AIOps, SaaS, and Cloud Native architecture.
Spencer Hallman is the Product Manager for Compuware's ThruPut Manager and zAdviser products. Previously, he was the Product Manager for Strobe, the Subject Matter Expert for Mainframe Performance and Field Technical Support for Strobe. His diverse experience over the years has also included programming on multiple platforms, providing technical support and working in the Operations Research field. He has a Master of Business Administration with a concentration in Operations Research from Temple University and a Bachelor of Science in Computer Science from the University of Vermont. He lives in Devon, PA and when he’s not attending virtual meetings, enjoys walking his dogs, riding his bike and spending time with his family.
Srini Packirisamy is the VP, R&D - Product Experience, Security and Quality, within BMC Software’s CPO Office.
With over 20+ years in Networking and 10+ experience in SaaS, UX/UI spanning multiple roles, Srini has worked extensively with major communication service providers and currently focuses on areas of innovation, product experience for BMC Helix, where he leads the research & development.
Srini’s goal is to transform BMC Helix and deliver intuitive, delightful, innovative and easy-to-use products and solutions.
Steen Brahe is a lead product manager for BMC AMI DevX’s test automation solutions which includes Topaz for Total Test and Hiperstation. For the past 18 years, he has worked with inventing, architecting and developing tools for software development organizations. Before joining Compuware, Steen was the inventor and architect of XaTester, which is now part of Topaz for Total Test. Steen holds a master's degree in applied mathematics from Danish Technical University and a PhD in software engineering from IT University of Copenhagen.
Stefanie Scott is the Lead Solutions Marketing Manager, BMC AMI Security at BMC Software. Stefanie has over 25 years of experience in leading technology marketing and education. At CA Technologies she was Director of Marketing for Global Education and Senior Marketing Manager for the CA ArcServe line of business. At Intuit, Stefanie lead the content marketing and demand generation for TrackIt (now a BMC solution). Additionally, she has lead marketing efforts for AchieveGlobal’s Professional Sales Skills (PSS) Line of solutions for Fortune 100 clients and been a Category Marketing Strategist for the Southeast United States leading grocer, Publix Supermarkets. She has an MBA from the University of Tampa and BS in Marketing from Northern Illinois University.
Stephanie Grubbs is a Senior Solutions Marketing Manager on the Strategic Marketing Team. She has worked as a Solutions Marketing Manager for BMC's mainframe cost optimization offerings prior to this. Stephanie has over 9 years of experience in software consulting, program management, and marketing.
Stephen likes to consider things from a different angle. Working the BMC DSM Product Management group since 2013 and prior to that being a BMC customer running large implementations Stephen has ownership of the BMC Helix CMDB, working with customers and partners Stephen works to ensure that our CMDB is ready for new technologies and approaches to working keeping abreast of the new needs that come from the rapid pace of change in the technology space. Always striving to ensure that business value is realized from technology shifts and making sure the business drivers are considered first and foremost leads to Stephen having a unique perspective on technology in the business world and not technology for technology’s sake.
Stephen Watts (Birmingham, AL) contributes to a variety of publications including, Search Engine Journal, ITSM.Tools, IT Chronicles, DZone, and CompTIA.
As Senior Manager – Product Management, Steve Kansa leads the team of product managers building BMC’s mainframe application development and DevOps tools. He has extensive experience in Agile application development across a wide variety of technologies and industries.
Steven Solomon is a Lead Product Manager for Mainframe Cost Optimization products at BMC Software. Steve has been working with software development on IBM Z platforms for more than 30 years and has been the Product Management leader for more than a dozen mainframe software products. His specialty focus areas are Mainframe Software Cost Management, DevOps, Mainframe Software Development, and Enterprise Change and Service Management. Mr. Solomon is ITIL Foundations certified, is a Certified Scrum Product Owner, and Certified Scaled Agile Framework SAFe Agilist.
Stuart Ashby is a DevOps specialist for BMC AMI DevX, where he is responsible for evangelizing enterprise DevOps and helping customers develop and nurture enterprise DevOps ecosystems. Previously, he worked as a DevOps engineer/architect at a UK retail bank. He has extensive enterprise knowledge acquired over the past 30-plus years.
Sudip Sengupta is a TOGAF Certified Solutions Architect with more than 15 years of experience working for global majors such as CSC, Hewlett Packard Enterprise, and DXC Technology. Sudip now works a full-time tech writer, focusing on Cloud, DevOps, SaaS, and Cybersecurity. When not writing or reading, he’s likely on the squash court or playing Chess.
With over 13 years of experience, Sunil specializes in cloud architecture, Server Management & Automation, Enterprise Backup & Recovery, Networking, Virtualization and Storage. He currently serves as Lead Engineer at BMC, focused on understanding the needs of customers requirements, technology disruptions, and is inclined towards simplifying solutions through innovation.
Sunil is an IT and Telecom Industry veteran of 27 years. He is the BMC Director and Regional Head of the communication service provider (CSP) industry for APJ region. His extensive experience includes managing and creating high performance vertical solutions teams while actively participating in many industry forums such as Smart Grid Forum. Using his strong leadership style, his accomplishments include managing successful turnaround opportunities. During his time at BMC he has held varied positions, the most notable of which was as the Head of India and SAARC business for over 6 years taking the business to a very high Year on Year growth, the best seen for many years. His experience includes building and growing business at Hewlett Packard, VSNL( Tata Telecom), and Sify ( ISP). You can follow him through his interviews and articles in various magazines
Susan is the Lead Product Manager for the BMC MainView Monitoring Product Line. She is responsible for the strategy and vision for MainView products and is driving the direction for integrated system management. Susan joined BMC from IBM Tivoli where she worked with the Tivoli z portfolio and the core team for hardware/software integration. She joined IBM via the Candle Acquisition where she provided customer services for customer architectures and implementing the OMEGAMON family of products.
Sushan Bhattacharjee is a Product Manager at BMC Software with over 15 years of experience working in IT automation spanning across DevOps, Cloud, and Data Center automation and Security. At BMC, along with his colleagues, he is building products to help enterprises transform into an autonomous digital enterprise. He is a certified Product Manager (CPM®, AIPMM), PMC Level IV (Pragmatic Institute) and holds an MS degree in Physics from Indian Institute of Technology, Delhi. Apart from his quest to create valuable products, he enjoys exploring new places and food.
Tarun Kumar is a Senior Consultant with BMC Global Services. He is an expert in the design and deployment of enterprise level solutions, system and data migration strategies as well as custom application development. He has more than ten years of progressive IT experience that spans multiple disciplines and industries. Tarun is responsible for scoping, developing, enabling and delivering Remedy and other integrated Digital Service Management applications. He also leads engagements developing roadmaps, value realization plans and IT Architecture and delivery program plans. For the past several years, Tarun’s focus has been on the IT Service Management suite and Application Managed Services. He has a wealth of experience in integrations, analytics, asset management and Remedy.
Taslimkha Tadvi works in Product Management team in Digital Service & Operations Management for BMC Software. In this role, Taslimkha is building product capabilities for Operations Management using BMC Helix Intelligent Integrations and helping customers improve their IT Operations and DevOps processes.
Tim Eusterman is the Head of Marketing, Digital Business Automation at BMC. Tim leads the marketing strategy and execution of market development, positioning/messaging, demand and content marketing, and sales enablement. Tim’s career spans over 25 years of B2B technology marketing in enterprise software, supply chain, and automatic identification solutions. Tim’s prior experience includes senior marketing, product management, and sales leadership positions with Honeywell, Intermec Corporation, Vocollect Inc., and Zebra Technologies, Inc.
Tim holds an MBA from the University of Oregon Lundquist School of Business and a B.S. in Political Science from Oregon State University. He is co-inventor and patent holder for the number one selling ‘bi-optic’ scanner scale used at point-of-sale check-outs around the world.
Tom Barry, Sr. Manager Technical Support at BMC, has 15 year’s experience in Db2. Tom has held various roles including International Finance Manager, Manager of QA, and eventually Manager of Technical Support at CDB Software, Inc. Tom has been a leader in Technical Support since joining BMC in 2015. Tom holds a BA in Economics with a concentration in Business from the University of Dallas.
Tom Baudry is an Worldwide Vice President of Global Services Delivery at BMC Software with extensive understanding of the practical aspects of deploying technology to drive business outcomes. He currently focuses on driving customer value realization and business benefits through people, process, technology and data. Tom has over 35 years’ experience deploying technology-based business solutions in creative ways while ensuring alignment of technology with an organization’s culture and business needs. Prior to joining BMC, Tom spent two years as an IT Director responsible for business applications. Tom’s background includes 16 years leading national and global captive services teams implementing SFA and CRM solutions across multiple industries including finance, energy, technology and healthcare. His experience also includes three years as a product manager during which he launched a customer advisory board at the C-level. Tom holds a BS in Engineering from Louisiana State University and an MS in Engineering from the University of Tennessee.
Tom Taulli is an author, speaker, and start-up advisor. Co-founder of several companies, including Web IPO, Biz Equity, and Hypermart.net, he has written for Forbes.com. Bloomberg.com, and Kiplinger, in addition to authoring several books, including "Artifical Intelligence Basics: A Non-Technical Introduction" and the "Robotic Process Automation Handbook." In 2022, O'Reilly Media published Tom's "Modern Mainframe Development: COBOL, Databases and Next-Generation Approaches.
As a DevOps evangelist for BMC, Tony Anter is responsible for showing customers the art of what is possible when it comes to Mainframe DevOps or DevOps in general. Prior to BMC, Tony worked as the Director of Engineering CICD for a Fortune 100 credit card company where he transformed their mainframe platform to use a modern DevOps approach.
Olatoye is a Certified Kubernetes Administrator and experienced DevOps/Platform engineering Consultant with a demonstrated history of working in the Information Technology and Services industry.
Vatsal Rathod is a Lead Product Manager at BMC. He is responsible for empowering Lines of Business (LoB) to execute activities smoothly by providing ready-to-use, out-of-the-box use cases curated per industry best practices. Prior to joining BMC, Vatsal was a part of the go-to-market strategy team for an industry-leading HCM solution's launch in the Asia Pacific region, where he was in charge of localizations and integrations. Vatsal is also a co-founder of a successful startup. In this role, he headed the Product Management & Customer Success divisions, helping conceptualize, launch, implement, and scale the transport automation and optimization solution by leveraging cutting-edge technologies such as IoT, Machine Learning, Artificial Intelligence, and Big Data.
Vic Rajput is a Director of Value & Solution Engineering in EMEA for the Digital Service & Operations Management business unit at BMC Software, Inc.,
Vic and his team are responsible for aligning to market trends and client initiatives, helping define, demonstrate, and prove world-class solutions that achieve maximum business value for BMC customers. He balances optimism and pragmatism in his work and explores and leads opportunities to redefine the customer experience in selecting BMC as the partner of choice.
Vidharva Nanda is an accomplished Manager and Global Practice Lead for BMC Application Managed Services. He is responsible for devising AMS global strategies and developing AMS offerings for all BMC solutions, with a focus on driving business growth and achieving customer success. Vidharva brings more than 13 years of experience leading managed services and consulting teams, and has a proven track record of managing multi-million dollar projects with a keen eye on delivering top-notch professional services for customers.
Vidharva' s expertise lies in transforming investments of medium and large corporations into tangible and measurable business outcomes, resulting in significant return on investment (ROI). His strategic efforts have consistently delivered world-class Net Promoter Scores, a testament to his unwavering commitment to customer satisfaction.
Vidhya Srinivasan is the Head of Marketing for the Service Management Business Unit. Prior to BMC, Vidhya was at ServiceNow where as a Marketing leader she led Community and Digital strategies. She built a vibrant customer, developer and partner ecosystem and drove customer acquisition, adoption and retention strategies and programs. Vidhya has held various leadership roles driving Platform, Product Management and Customer Engagement strategies at Cisco and Sun Microsystems. She holds a Masters in Information Systems and an MBA. Her passion includes customer experience, digital engagement and advocacy.
With 20+ Yrs of experience in Enterprise Software Development, Vinay has been leading and managing R&D teams over a decade.
Vinay is currently leading AISM Engineering team at BMC, to find critical insights into IT Service Management data using AI\ML technologies.
Walker Rowe is an American freelancer tech writer and programmer living in Cyprus. He writes tutorials on analytics and big data and specializes in documenting SDKs and APIs. He is the founder of the Hypatia Academy Cyprus, an online school to teach secondary school children programming. You can find Walker here and here.
Lance Wallace is a Transformation Architect with BMC Customer Success assisting US civil and defense agencies as well as commercial clients. He brings 20+ years of process and methodology expertise to providing leadership, guidance and solutions to complex business and IT problems involving IT service management, compliance and cybersecurity. He has established multiple Portfolio Management Offices (PMO), IT Business Management Offices (BMO), Service Management Offices (SMO) and process teams across many industries.
Previously as a Chief Technology Officer (CTO), Lance developed the itDNA Process Model combining multiple IT management frameworks, architectures standards and methodologies into proven business-aligned and value-focused IT service solutions in a robust operating model. He has led many transformation, service portfolio management and operational excellence programs optimizing organizational change and improved value realization. Lance has received multiple industry awards and holds multiple certifications including: Certified ITIL® Expert, Certified ISO/IEC 20000 Consultant, Certified Information Systems Auditor and a Cybersecurity Certification from MIT.
Wendy is the head of Corporate Social Responsibility at BMC, where she champions equity & inclusion through programming where people can thrive, feel heard, and do some of the best work of their lives. Her mantra: Gratitude is free.
Zach Warren Senior Software Engineer, IT Unum | Starmount | Colonial Life Zach has 19+ years of experience as a Control-M Administrator with in-depth knowledge of versions 2.24 to v19. He spent 11 years in outsourcing (IBM and ACS) and provided primary administrative support for a large number of Control-M sites. He’s performed countless installations and upgrades on various platforms, supported disaster recovery, and heavily automated many manual tasks related to Control-M.
Zach has also had the opportunity to work with BMC developers on the initial buildup of Control-M Self Service and Application Integrator. He’s always performed both roles - scheduler and admin which has been an advantage in creating highly complex scheduling scenarios to support the business.
Zisse Hanfling Mueller
As a member of the IT Central Station team, Zisse applies her creative passions and organizational skills to connecting enterprise technology professionals with IT Central Station’s most helpful user reviews. With a degree in communications and graphic design, she enjoys working in the professional enterprise technology space.
Zyad Alyashae, Product Developer for BMC AMI DevX Code Pipeline, has experience working within various sectors in the tech industry, including mainframe, marketing, telecommunications and automotive. He has an eye for writing code that is scalable and maintainable for the future.