Author - Kirstie Magowan

DevOps Blog

Shift Left Testing in Software Development

6 minute read

Agile practices, being adopted almost universally, necessitate faster and earlier testing in the...

Mainframe Blog

Tiger Teams: How To Solve Critical Problems

5 minute read

The concept of a Tiger Team is not new. But it might be just the approach you need in order to...

Test Automation Frameworks: The Ultimate Guide

DevOps Blog

Book Review of The Phoenix Project: DevOps For Everyone

4 minute read

As I read the book The Phoenix Project, A Novel About IT, DevOps, and Helping Your Business Win, by...

DevOps Blog

The Scaled Agile Framework (SAFe): What To Know and How To Start

8 minute read

If you are working in enterprise IT delivery, chances are you are either utilizing SAFe® or...

The Business of IT Blog

Outcomes vs Outputs: What’s The Difference?

4 minute read

If you have been paying attention to ITIL® 4 you will almost certainly have noticed the buzz around...

Kirstie Magowan

Kirstie has been active in service management since 2000, working in a wide range of organizations, from primary industry to large government entities, across New Zealand and Australia. Kirstie has spent much of the past 15 years working at a strategic level as an ITSM consultant. She regularly takes on operational assignments to remember what it's like to be on the ‘coal face’ of service management, as this allows her to provide real and actionable advice as a consultant. Kirstie first qualified as an V2 ITIL Manager in 2004 and spent four years working as the Chief Editor for itSMF International from 2012 where she built a strong global network of service management experts. Kirstie is a member of the authoring team for the ITIL4 book - Direct, Plan and Improve, and a contributing author to the ITIL4 practice guides.