Agile practices, being adopted almost universally, necessitate faster and earlier testing in the...
Author - Kirstie Magowan
Tiger Teams: How To Solve Critical Problems
The concept of a Tiger Team is not new. But it might be just the approach you need in order to...
Book Review of The Phoenix Project: DevOps For Everyone
As I read the book The Phoenix Project, A Novel About IT, DevOps, and Helping Your Business Win, by...
Software Asset Management: Mistakes, Truths & Best...
As organizations increasingly rely on the applications they use, whether through on-premise...
IT Operations Best Practices
The landscape of business is evolving. The demands placed on IT are changing. That means the...
The Scaled Agile Framework (SAFe): What To Know and How To Start
If you are working in enterprise IT delivery, chances are you are either utilizing SAFe® or...
The State of ITSM in 2021
When I started writing this, COVID-19 was just a whisper on the horizon, something that did not...
IT Governance vs IT Management: Mastering the Differences
Governance versus management—this is a conversation I have been involved in many times over the...
Outcomes vs Outputs: What’s The Difference?
If you have been paying attention to ITIL® 4 you will almost certainly have noticed the buzz around...
How To Evaluate Your Organization’s ITSM Needs
One question I am often asked as an ITSM consultant is, “Where do we start with IT service...