Whether it is a government agency, a hospital, or a food chain, almost all entities exist to...
Author - Joseph Mathenge
ITIL® Business Relationship Management
As tech service providers grapple with the ever increasing and changing demands from the current...
IT Governance: An Introduction
Nearly all organizations are significantly dependent on technology. Even the smallest of...
What Are APTs? Advanced Persistent Threats Explained
Today, the global economy is heavily centered on digital technology—and the value of data held by...
Risk Management: A Complete Introduction To Managing Enterprise...
Global pandemics such as the scale of Covid-19 or the Spanish Flu have an annual occurrence...
The IT Vendor Management Office (VMO) Explained
In today’s digital age, one distinct element that determines an organization’s competitive edge is...
The ITIL® Change Advisory Board (CAB) Explained
Advances in modern technology have provided new business frontiers which has elevated the...
ITIL® Service Design: From 4Ps to Four Dimensions
Be it smart devices, electric vehicles, or mobile apps, appeal for today’s products and services...
Observability vs Event Management: What’s The Difference?
When it comes to alerts and alarms, there is only one movie scene that comes straight to mind:...
The VeriSM Management Mesh Beginner’s Guide
There is more than one way to skin a cat. And the same can be said when it comes to service...