The term cloud computing spans a range of classifications, types, and architecture models. This...
Author - Muhammad Raza
OSI Model: The 7 Layers of Network Architecture
The OSI (Open Systems Interconnection) Model describes how networked systems communicate. It is a...
Observability vs Monitoring: What’s The Difference?
To aid with our understanding of observability vs monitoring let’s look at the evolution of the...
Mean Time To Resolve as a Service Desk Metric
The service desk is a valuable ITSM function that ensures efficient and effective IT service...
Service Level Agreement (SLA) Examples and Template
Most service providers understand the need for service level agreements (SLAs) with their partners...
SaaS vs. PaaS vs. IaaS: What’s the Difference and How to Choose
While a new era of artificial intelligence (AI) may currently dominate tech headlines, cloud...
What Makes Automation Intelligent?
When examining what makes automation intelligent, it is important to first differentiate between...
How AI-Enabled Root Cause Isolation Can Reduce Risk
Artificial-intelligence (AI)-enabled root cause isolation is an important component of the incident...
Combine AI and Observability for Predictable IT Service Outcomes
Business organizations are rearchitecting their IT infrastructure and applications to overcome the...
Cloud Compliance: Best Practices for Success
After years of experimentation, business organizations are adopting cloud computing at scale. They...