The ITSM solutions industry has grown rapidly as organizations seek to align their workforce...
Mainframe Blog
Mainframe Workload Optimization is here!
Eliminate the Trade-off between Customer Experience and Costs If you work in an executive position...
The 5 Most Important Steps for Legacy Mainframe Modernization
Overview: Mainframe modernization was already a critical need for many businesses. In a post-COVID...
Understanding Mainframe Modernization and the Value BMC AMI...
The Modern Mainframe · Who Is BMC AMI? In this inaugural episode of the new BMC AMI Z Talk podcast...
Becoming Agile in Technical Support
Overview: Technical support groups, just like the businesses they serve, can benefit greatly from...
How To Build Your ITSM Business Case (Free Template Included)
Familiarity breeds comfort—no matter how dysfunctional the situation. Despite your best efforts to...
How Many API Calls Should You Do?
Overview: APIs provide access to valuable mainframe data, but deciding whether to add to an...
The State of ITSM in 2021
When I started writing this, COVID-19 was just a whisper on the horizon, something that did not...