When it comes to measuring customer satisfaction, there is no greater determinant than availability...
Mainframe Blog
COBOL Trends
The COBOL language is one of the oldest programming languages in use today. While some engineers...
IT Governance vs IT Management: Mastering the Differences
Governance versus management—this is a conversation I have been involved in many times over the...
FootPrints Reviews and Ratings: The Ultimate Roundup
This post is part of a series on BMC product reviews. Be sure to check out the other post on...
Service Desk Best Practices for Creating More Value
An effective Service Desk keeps digital enablement running. The Service Desk identifies flaws in IT...
Why Do ITSM Implementations Fail?
IT service management is often viewed as a technology implementation that governs business...
It’s an Older (COBOL) Code, but It Checks Out
Overview: Updating existing programs is easier and more cost-effective than replacing them. But...
Customer User Feedback: The Keystone of the Agile Approach
As software companies compete in the race to quickly develop innovative solutions with better...