The service desk is the first point of contact for customers with any IT issues. As a result, the...
Mainframe Blog
The 3 Core Components of BMC Helix: Cognitive, Cloud, and...
We built BMC Helix, our cloud-based Cognitive Service Management solution, to address today’s most...
Evolving Your Software Delivery Systems
Overview: The advantages of Agile and DevOps are significant and well understood. However, in many...
Are IBM® z/OS® Db2® DBAs Vanishing?
I have the great opportunity to work with several Db2 z/OS users across the US. Certainly, I hear...
Introduction to Digital Outcome Management
Digital outcome management is a cornerstone of business for companies learning how to be successful...
Introduction to MTTD: Mean Time to Detect
DevOps teams rely on data-driven insights to establish and maintain an efficient SDLC pipeline. A...
Pink20 ITSM Conference: The Complete Guide
Now in its 24th year, the annual Pink Elephant 2020 Conference is back with something for everyone...
Leveraging Automation to Bridge the Cybersecurity Skills Gap and...
The skyrocketing number of cyberattacks deserves the media attention it garners. 2018 saw a 350%...