Dealing with risk is an important part of deploying new services in an IT service management (ITSM)...
Mainframe Blog
How Three BMC Customers Are Delivering a Transcendent Customer...
At BMC Exchange 2021, we heard from BMC customers who are on their way to becoming an Autonomous...
The Top Service Management (ITSM) Trends of 2022
Although organizations would probably like nothing more than to put the stress of the pandemic...
MITRE on the Mainframe, Part 1: Reconnaissance
This is Part 1 of the MITRE on the Mainframe series. For each part, we will illustrate a tactic of...
BMC Hackathon Identifies Authorized State Vulnerabilities
Part of BMC’s culture is the fostering of ideas from our field and research and development...
Improving Quality and Shift-Left Testing with BMC AMI zAdviser
Customer satisfaction is a top concern for all levels of an organization, from the service desk to...
Building Enterprise Chatbots: Phases & Best Practices
Recently, I was using a company’s chatbot to get an answer about their software. It was a complex...
The Need for Speed: Virtualized vs. Non-Virtualized Testing on...
“The need for speed.” We’ve all heard this expression and it applies to the digital age...