Keeping track of customer satisfaction is crucial for any company aiming to provide exceptional...
The Business of IT Blog
Migrating to multi-cloud and edge computing? There’s a lot to...
Even as businesses realize the competitive advantages of moving to multi-cloud and edge...
Introduction to SMART Goals: Examples and Tips
The SMART goals framework helps define and plan for achievable outcomes. The idea is to define...
What Is a Chief Service Officer (CSO)?
A Chief Service Officer (CSO) is responsible for managing service initiatives related to the...
Internal vs External Customers: How Are They Different?
We’re all pretty clear on what a customer is, but sometimes it helps to clarify the overarching...
Introduction to the Gartner Hype Cycle
The Gartner Hype Cycle is a graphical representation of the perceived value of a technology trend...
Business Relationship Manager Role & Responsibilities
Within ITSM, one of the most important drivers of value from a customer’s perspective is the...
What is Not Invented Here Syndrome?
Pride is a double-edged sword. The good side of pride gives us confidence in our own abilities and...