Useful for building highly reliable, scalable, secure applications and services within the cloud...
Author - Stephen Watts
Software Quality Metrics Explained
“If you don’t collect any metrics, you’re flying blind. If you collect and focus on too many, they...
The Keys to IT Cost Management
Using the Right Tools In 2012, when McKenzie and the University of Oxford studied 5,400 large IT...
DevOps for Enterprises
DevOps is a set of practices that works to build collaboration among teams in order to develop...
What is a Database Reliability Engineer (DBRE)?
As today’s data driven businesses continue to utilize distributed datastores spread across the...
What Is Data Governance? Why Do I Need It?
Data governance is a broad category that includes internal policies and procedures controlling the...
Creating a Strong Service Desk Culture
The service desk is the first point of contact for customers with any IT issues. As a result, the...
Using Percent Resolved Level 1 Capable as a Service Desk Metric
Successful businesses are constantly seeking ways to improve. The only way to stay ahead of the...
Using an Agent Satisfaction Survey for a Service Desk Metric
The service desk serves the important purpose of capturing incident management requests and...
18 Must-Read Digital Transformation Books
CIOs face a number of challenges when it comes to the concept of digital transformation or DX. And...