Translating customer requirements into actual products and services is one of the main value...
Author - Joseph Mathenge
Cloud Service Providers (CSPs) Explained
The cloud was initially looked at with scepticism over the risk of handing over control to another...
DevOps Team Structure
The focus on products over projects is one hallmark of digital transformation. And as companies...
How Service Request Management Works Today
The digital revolution has ushered in a new era of customer expectation, with customer centricity a...
Containers vs Microservices: What’s The Difference?
Today’s digital age is fueled by users who demand more and more value from technology services. The...
CMDB Application Mapping Explained
How well an IT function can deliver value to its customers through quality services can be largely...
Common Roles in Cloud Computing
The cloud is here to stay. More and more enterprise are choosing to host their workloads here...
Service Mapping: How To Create & Use Service Maps
Effective service management can never materialize if a service provider lacks a complete grasp of...
Introduction To IT Discovery
Today’s IT organizations continue to grapple with the twin challenges of evolving to keep up with...
SRE Basics: Site Reliability Engineering Explained
The cloud is well and truly becoming the default mode for running software in the digital age. And...