Perhaps the biggest effect of the digital age is that connectivity is a basic need for all. There...
Author - Joseph Mathenge
IT Agility Explained: Achieving Agility Across the Enterprise
The demands for businesses and IT to be quicker in responding to the ever-evolving customer and...
Change Management Explained: Change in Service Management...
Translating customer requirements into actual products and services is one of the main value...
DevOps Team Structure
The focus on products over projects is one hallmark of digital transformation. And as companies...
How Service Request Management Works Today
The digital revolution has ushered in a new era of customer expectation, with customer centricity a...
Containers vs Microservices: What’s The Difference?
Today’s digital age is fueled by users who demand more and more value from technology services. The...
CMDB Application Mapping Explained
How well an IT function can deliver value to its customers through quality services can be largely...
Common Roles in Cloud Computing
The cloud is here to stay. More and more enterprise are choosing to host their workloads here...
Service Mapping: How To Create & Use Service Maps
Effective service management can never materialize if a service provider lacks a complete grasp of...
Introduction To IT Discovery
Today’s IT organizations continue to grapple with the twin challenges of evolving to keep up with...