The divide between IT and business is so culturally evident that it reads like a punchline to a...
Author - Chrissy Kidd
Creating a Service Desk Code of Conduct
A code of conduct is a concept that people in a certain team or social group agree to regarding...
What Is the Internet of Behaviors? IoB Explained
In their strategic predictions for 2020, Gartner announced that the Internet of Behaviors is...
Incident Postmortems: Tips, Templates and the #1 Success Factor
Stuff happens! Our IT systems are incredibly complex. Inevitably, things will break and customers...
Chatbot vs Virtual Agent: What’s The Difference?
Think about your customer service agents and sales teams. How much of their time is spent on...
Sustainable IT: Ways IT Can Be More Green and Why It Matters
Sustainability and IT are at odds. Server farms—the backbone of every internet search and every...
How (and Why) to Write a Great IT Job Listing
We can all agree that many job listings need a serious overhaul. Maybe a company you like was...
BMC Helix ITSM vs BMC Helix Remedyforce: What’s The...
At BMC, we specialize in supporting ITSM environments with innovative, modern solutions. Two...
How AIOps Powers ITSM/Service Desk
Does this sound familiar? A single disruption to service and your IT staff has to handle hundreds...
What Is An “IT War Room”?
The term “war room” seems to pair perfectly with end-of-the-world movies. Picture the president...