A code of conduct is a concept that people in a certain team or social group agree to regarding...
Author - Chrissy Kidd
What Is the Internet of Behaviors? IoB Explained
In their strategic predictions for 2020, Gartner announced that the Internet of Behaviors is...
Incident Postmortems: Tips, Templates and the #1 Success Factor
Stuff happens! Our IT systems are incredibly complex. Inevitably, things will break and customers...
Chatbot vs Virtual Agent: What’s The Difference?
Think about your customer service agents and sales teams. How much of their time is spent on...
Sustainable IT: Ways IT Can Be More Green and Why It Matters
Sustainability and IT are at odds. Server farms—the backbone of every internet search and every...
How (and Why) to Write a Great IT Job Listing
We can all agree that many job listings need a serious overhaul. Maybe a company you like was...
BMC Helix ITSM vs BMC Helix Remedyforce: What’s The...
At BMC, we specialize in supporting ITSM environments with innovative, modern solutions. Two...
How AIOps Powers ITSM/Service Desk
Does this sound familiar? A single disruption to service and your IT staff has to handle hundreds...
What Is An “IT War Room”?
The term “war room” seems to pair perfectly with end-of-the-world movies. Picture the president...
BMC Helix Remedyforce Reviews and Ratings
Businesses depend on technology solutions to gain a competitive advantage and deliver better...