AIOps Blog

Safeguarding Digital Frontiers: How Comprehensive Discovery Transforms IT Security

4 minute read
Susan Giesing

In today’s technology-driven world, the role of IT operations management has evolved beyond ensuring smooth operations to also include some of the critical aspects of cybersecurity. Network blind spots, inadequately managed software licenses, outdated software, and other security vulnerabilities have become the Achilles’ heel of many organizations, and organizations need a powerful ally to tackle these security concerns. In this blog, I’ll compare these digital challenges to an urban landscape in the real world to demonstrate how an effective security solution creates a positive impact across the organization.

Security challenges faced by IT operations management teams

Managing a sprawling network is like overseeing a busy city with hidden alleyways and secret passages. Just as it can have blind spots with limited visibility, IT teams often encounter those same areas of limited visibility in their network infrastructure—exacerbated by modern networks, legacy systems, and rapid changes brought about by cloud adoption.

These concealed corners are easy for bad actors to exploit, taking advantage of gaps to infiltrate a network undetected. Without a clear understanding of an entire network’s layout, vulnerabilities can remain obscured, allowing cyber threats to proliferate undetected and ultimately put the entire network ecosystem at risk. Now imagine in that busy city, how its expansion can result in new neighborhoods and streets that make getting a holistic view even more challenging.

One pitfall of an organization’s infrastructure sprawl is effectively managing software licenses to ensure they are not underutilizing or over-purchasing. In an urban landscape, this would be the role of city planners who issue and oversee the commerce licenses and permits necessary for smooth operations.

In IT, license confusion creates avenues for bad actors to introduce unauthorized software applications into the mix, much like contraband goods flooding a city’s retail market. These rogue applications then introduce potential security vulnerabilities that can wait for the opportune moment to strike. Comprehensive license management maintains order and ensures that only authorized software is in place, much like law enforcement keeps track of and shuts down counterfeit goods.

A resilient infrastructure

Software, much like cities, follows a constant cycle of growth and evolution. Just as a city bolsters its infrastructure like utilities, roads, and bridges to ensure its resiliency, software relies on updates and patches to protect against vulnerabilities and exploits that threaten its integrity. An outdated software system is an easy target for cyberattacks, granting cyber intruders access to breach the system’s defenses. Neglecting software updates is akin to ignoring an aging and unprotected infrastructure, leaving both susceptible to threats.

In response to these challenges, organizations must adopt proactive measures to address vulnerabilities and fortify their cybersecurity defenses. Comprehensive discovery solutions offer holistic visibility into the software landscape, ensure meticulous license management, and facilitate strategic vulnerability assessments, providing a digital health check and reinforcing defenses against modern cyber threats. In this sense, these solutions mirror city planners who keep streets lit for maximum visibility and ensure that each building adheres to codes and regulations.

The consequences of ignoring IT security

Imagine the aftermath of a major disaster hitting a city—recovery efforts, rebuilding, and restoring normalcy all come at a staggering cost. Similarly, a security breach within an organization can be nothing short of catastrophic. Beyond the immediate expenses required to mitigate the breach, organizations also have direct costs, such as forensic investigations, legal consultations, and notification processes, as well as the hidden costs of diverting IT teams from their regular duties and innovation projects to remediate the breach. This is similar to diverting a city’s resources from development to disaster recovery—a setback that affects the community’s growth.

Think of an organization’s digital infrastructure as a vital part of a city’s utility network—power grids, water supply, and communication systems that underpin daily life. Now imagine this infrastructure falling into the wrong hands, orchestrated by individuals with malicious intent. A compromised infrastructure can be exploited for launching attacks on other organizations, distributing malware, and participating in illegal activities that threaten the integrity of the digital landscape and broader digital ecosystem. The same holds true for cities, where infrastructure weaknesses might lead to malicious blackouts or ransomware attacks on utilities.

The implications of these actions go beyond just financial losses; they draw the attention of law enforcement agencies, legal bodies, and regulatory authorities, yielding legal consequences, fines, and sanctions that further exacerbate the damage. Cities combat these challenges by collaborating on security protocols and information sharing to prevent infrastructure vulnerabilities and regional crime waves.

Guarding the IT security cityscape

Organizations can combat these issues by implementing a comprehensive discovery and security solution like BMC Helix Discovery, which safeguards infrastructures and contributes to the overall resilience of the digital landscape. Think of it as the digital landscape’s planner, providing a panoramic view of the entire IT landscape and eliminating any blind spots that might conceal potential threats. With real-time discovery and mapping capabilities, IT teams mirror the city planners who meticulously track every building, road, and intersection.

This comprehensive visibility extends to identifying all connected devices, much like surveillance cameras capturing movement across the city. In this digital metropolis, BMC Helix Discovery empowers IT teams to detect even the most inconspicuous devices, safeguarding against potential threats and enabling swift response to any suspicious or unauthorized activity.

In the area of managing software licenses, BMC Helix Discovery assumes the role of a diligent license registrar, meticulously maintaining an accurate inventory of software licenses and their usage across the organization, just as a city’s licensing department diligently tracks permits to prevent unauthorized activities, BMC Helix Discovery optimizes costs and mitigates legal risks by ensuring compliance with software licenses.

Within the digital landscape, software vulnerabilities mirror the cracks that can emerge in a city’s infrastructure, threatening its overall stability. Acting as a vigilant city inspector, BMC Helix Discovery supports vulnerability assessment by swiftly pinpointing outdated or unpatched software to prevent the vulnerability exploits we discussed earlier.

As organizations strive to secure their digital frontiers, they must heed the lessons of urban management—leveraging proactive planning and maintenance to creating a safe and thriving environment. The parallels between technology and a city in the real world underscore the importance of resilient systems to withstand threats while continuing to evolve and flourish.

Just as a city thrives when its governance is proactive, vigilant, and responsive to potential threats, an organization’s digital environment flourishes when equipped with comprehensive discovery solutions that proactively deliver network visibility, effective license management, and enhanced vulnerability assessment. BMC Helix Discovery ensures that blind spots are eradicated, licensing is meticulous, and vulnerabilities are promptly addressed. Just as a well-managed city thrives amid responsible governance, a digitally secure ecosystem ensures a safer and more resilient IT environment that fosters innovation, growth, and trust.

To learn more about BMC Helix Discovery capabilities, try the free self-guided demo visit our website:, and subscribe to our YouTube channel.

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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About the author

Susan Giesing

Susan Giesing is a leader in the Solution Marketing team for the BMC Helix Portfolio. She has 20 years of IT industry experience with leading organizations such as DXC Technology, Hewlett Packard Enterprise (HPE), and Hewlett Packard (HP), with a passion for crafting information that inspires and connects, taking technical information and distilling it into stories for technical and non-technical audiences alike.

At BMC, Susan is focused on the BMC Helix portfolio for IT Operations Management, Discovery, and Continuous Optimization.