In 2007, Chris Anderson, then Editor-in-Chief of Wired, wrote a seminal article entitled The Long...
Mainframe Blog
First Call Resolution: #1 Service Desk & ITSM Metric...
In an ideal world, it might seem like there would be no need for service desk calls at all...
Transforming Our User Experience
What Is Good User Experience? Bad design is easy to see. It’s obvious at the ATM, in the...
ITAM 2015: The evolving role of the IT Asset Manager
In a previous post, we discussed the fact that IT Asset Management is underappreciated by the...
Building the case for IT Asset Management with Benchmarking
This is a long article, but I hope it is an important one. I think the IT Asset Management sector...
Db2 10 for z/OS and REBIND
Guest post by Jim Kurtz, Advisory Software Consultant Db2 10 for z/OS yields out-of-the-box Db2 CPU...
Db2 Buffer Pool Tuning: How do you know if your Db2 buffer pools...
Db2 for z/OS and vendor products collect and report on several buffer pool characteristics. Db2...
Configuring Db2 for z/OS buffer pools
Guest post by Lynn Gros, Lead Quality Assurance Representative Second in a series of posts. Last...