This is the third blog in our five-part series on “Delivering a World Class Service Desk.” In our...
Mainframe Blog
The Importance of Knowledge Management in the Digital Enterprise
Why is Knowledge Management so important to BMC and to our customers, and why has BMC Remedy...
Five Ways to Provide a World Class Service Desk Experience
This blog is the first in our five-part series on “Delivering a World Class Service Desk.” In...
Understanding Mainframe MLC Software Pricing is No Easy Task
As a mainframe professional who is responsible for optimizing the systems, data, and costs of your...
Scrum Teams: What’s With All The Scrum Meetings?
Mainframe agility is now a competitive requirement for enterprises in the accelerating digital...
Db2 10 end of support and what it means to you
While most of us are looking forward to the impending announcement from IBM as to when Db2 12 will...
Take the Drudgery Out of Ticket Routing for Service Desks
Mid- and large-sized IT support organizations typically have high volumes of tickets. In order to...
When Java Meets Uber
What makes Uber really appealing is that you can click on the app and request services at a...