What is the Rolling 4-Hour Average?

3 minute read

Why is the Rolling 4-Hour Average (R4HA) important? Why should you and I care? Developers, testers...

Mainframe MIPS: An Introduction

3 minute read

Since the 1950s—and even in today’s era of virtualization, cloud computing, and distributed...

6 minute read

Over the years, I’ve worked with many organizations at various states of maturity and success with...

3 minute read

We all know that IBM Db2 has been around for a long time and was originally designed to house...

3 minute read

Whether DBA’s know it or not, their companies are going digital. Take a look at your website and...

4 minute read

A few weeks ago, I met with one of our large retail banking customers. During this meeting we...

4 minute read

In 2007, Chris Anderson, then Editor-in-Chief of Wired, wrote a seminal article entitled The Long...

2 minute read

In an ideal world, it might seem like there would be no need for service desk calls at all...