Mainframe Blog

When I started writing this, COVID-19 was just a whisper on the horizon, something that did not...

When it comes to measuring customer satisfaction, there is no greater determinant than availability...

The COBOL language is one of the oldest programming languages in use today. While some engineers...

Governance versus management—this is a conversation I have been involved in many times over the...

This post is part of a series on BMC product reviews. Be sure to check out the other post on...

An effective Service Desk keeps digital enablement running. The Service Desk identifies flaws in IT...

Overview: In a post-pandemic world, government agencies must ensure their resiliency by using...

IT Service Management (ITSM) is vital in the day-to-day operations of virtually every business...