Mainframe Blog

No one can deny the impact technology has had on the modern world. The steady advancement of...

Does this sound familiar? A single disruption to service and your IT staff has to handle hundreds...

Businesses depend on technology solutions to gain a competitive advantage and deliver better...

What is Intelligent Swarming? Intelligent swarming is the idea that one support person will work on...

According to ITIL 4, a service level agreement (SLA) is “A documented agreement between a service...

You made a significant investment in a service management solution. You hired the best service...

In this Run and Reinvent podcast, Andy Hardwick, director of global service management at Arcadis...

Meet Enterprise DX Company (EDX), a large, multinational—and, yes, fictional—corporation in the...