The Modern Mainframe · Who Is BMC AMI? In this inaugural episode of the new BMC AMI Z Talk podcast...
Mainframe Blog
Becoming Agile in Technical Support
Overview: Technical support groups, just like the businesses they serve, can benefit greatly from...
Using Mean Time to Identify (MTTI) as a Service Desk Metric
The state of ITSM in 2020 is characterized by great workplace upheaval. Millions have been made to...
How To Build Your ITSM Business Case (Free Template Included)
Familiarity breeds comfort—no matter how dysfunctional the situation. Despite your best efforts to...
How Many API Calls Should You Do?
Overview: APIs provide access to valuable mainframe data, but deciding whether to add to an...
The State of ITSM in 2021
When I started writing this, COVID-19 was just a whisper on the horizon, something that did not...
Impact of Redundancy on Availability
When it comes to measuring customer satisfaction, there is no greater determinant than availability...
COBOL Trends
The COBOL language is one of the oldest programming languages in use today. While some engineers...