IBM’s Tailored Fit Pricing (TFP) model provides contract options for mainframe organizations that...
Mainframe Blog
Staying Ahead of Ransomware, Part 2: Privileged Access...
What can we do to stop ransomware from happening in the first place? And how can we stay ahead of...
Staying Ahead of Ransomware, Part I: Normalcy Bias and Initial...
What one word gets any IT professional’s attention in 2021? Ransomware. In this blog series, we...
IT Risk Management Process for ITIL® v3 & ITSM Environments
Dealing with risk is an important part of deploying new services in an IT service management (ITSM)...
How Three BMC Customers Are Delivering a Transcendent Customer...
At BMC Exchange 2021, we heard from BMC customers who are on their way to becoming an Autonomous...
The Top Service Management (ITSM) Trends of 2022
Although organizations would probably like nothing more than to put the stress of the pandemic...
MITRE on the Mainframe, Part 1: Reconnaissance
This is Part 1 of the MITRE on the Mainframe series. For each part, we will illustrate a tactic of...
4 Key Success Factors for Establishing a Knowledge Management...
Delivering high-quality customer service and support is often a challenge when your products are...