If you’re visiting this page, then it’s safe to assume you have some appreciation for how complex...
The Business of IT Blog
CIO Leadership Styles
The role of Chief Information Officers (CIOs) has changed dramatically in recent years. Once a tech...
What Is an Innovation Lab?
How can companies provide their customers the services for which they are known—without losing...
How Complex Systems Fail: A Synopsis
As Tony Hoare, winner of the 1980 Turing Award, once wrote, “There are two ways of constructing a...
The Transcendent Customer Experience Is Already Here
If the current environment has taught us anything, it’s that the digital transformation that’s been...
BPM vs Workflow Management vs Case Management: What’s The...
Whenever someone joins a new company or establishes a partnership with an organization, one of the...
What is the Open Compute Project (OCP)?
In 2009, much was changing in the world of data and computing. One of those major changes was the...
The Keys to IT Cost Management
Using the Right Tools In 2012, when McKenzie and the University of Oxford studied 5,400 large IT...