If there’s anything that’s defining successful businesses today, it’s the successful understanding...
The Business of IT Blog
Workload Automation (WLA) vs Robotic Process Automation (RPA):...
Workload automation (WLA) and robotic process automation (RPA) are both tools that help businesses...
A Primer on Service Level Indicator (SLI) Metrics
Keeping track of customer satisfaction is crucial for any company aiming to provide exceptional...
Migrating to multi-cloud and edge computing? There’s a lot to...
Even as businesses realize the competitive advantages of moving to multi-cloud and edge...
Introduction to SMART Goals: Examples and Tips
The SMART goals framework helps define and plan for achievable outcomes. The idea is to define...
What Is a Chief Service Officer (CSO)?
A Chief Service Officer (CSO) is responsible for managing service initiatives related to the...
Internal vs External Customers: How Are They Different?
We’re all pretty clear on what a customer is, but sometimes it helps to clarify the overarching...
Introduction to the Gartner Hype Cycle
The Gartner Hype Cycle is a graphical representation of the perceived value of a technology trend...