We live in a digital age where people expect immediate results and instantaneous change. Technology...
Author - Stephen Watts
Introduction to Cynefin for ITSM
No one can deny the impact technology has had on the modern world. The steady advancement of...
What is Business-Capability Mapping?
Business-capability mapping is a key step in business process management (BPM). BPM is an...
Introduction to EACOE Framework
The Enterprise Architecture Center Of Excellence, or commonly known as the EACOE, is the industry...
Introduction to BIZBOK
BIZBOK stands for Business Architecture Body of Knowledge. Acronyms and words can be fun, but what...
Introduction to Federal Enterprise Architecture (FEA)
For government agencies, enterprise architecture helps them plan and make decisions in an informed...
Introduction to ISO/IEC 20000
IT service management, or ITSM, is a concept closely linked with ITIL and ISO, all common...
Introduction to Intelligent Swarming
What is Intelligent Swarming? Intelligent swarming is the idea that one support person will work on...
Introduction to Zachman Framework
The Zachman framework was the brainchild of John Zachman in 1987, becoming a widely used approach...
Introduction to Knowledge Management
In today’s knowledge-based economy, the ability to manage knowledge becomes more crucial by the...