The enterprise service desk is an important resource impacting businesses today. It garners global...
Author - Stephen Watts
Changes Types: Standard vs Normal vs Emergency Change
The business world is notorious for using confusing buzzwords and industry jargon. This is the case...
The Project Management Office (PMO) & Its Role in IT...
The modern business world is embracing Agile practices to help navigate the treacherous waters of...
Introduction to ECAB: Emergency Change Advisory Board
Everything changes. The only constant in the universe is change. There’s a reason there are so many...
What is YASM? Yet Another Service Model Explained
Yet Another Service Management Model, or YaSM, if you will, is an amalgamation of processes...
Introduction to Business Process Management (BPM)
Operating a business has never been a simple task. Modern advancements provide the chance for...
What is Technology Business Management? TBM Explained
Throughout our blog, we’ve talked a lot about a number of frameworks that can be applied with...
What is MTTA? Mean Time to Acknowledge Explained
We live in a digital age where people expect immediate results and instantaneous change. Technology...
Introduction to Cynefin for ITSM
No one can deny the impact technology has had on the modern world. The steady advancement of...
What is Business-Capability Mapping?
Business-capability mapping is a key step in business process management (BPM). BPM is an...