Digital outcome management is a cornerstone of business for companies learning how to be successful...
Author - Stephen Watts
SPOC: Why a Single Point of Contact is Critical for IT Support
IT is a rapidly changing industry, and as support structures change the way we communicate, support...
Leading vs Lagging Indicators: What’s The Difference?
Key performance indicators (KPIs) are values that measure your organization’s success at meeting...
Introduction to the Enterprise Service Desk
The enterprise service desk is an important resource impacting businesses today. It garners global...
Changes Types: Standard vs Normal vs Emergency Change
The business world is notorious for using confusing buzzwords and industry jargon. This is the case...
The Project Management Office (PMO) & Its Role in IT...
The modern business world is embracing Agile practices to help navigate the treacherous waters of...
Introduction to ECAB: Emergency Change Advisory Board
Everything changes. The only constant in the universe is change. There’s a reason there are so many...
What is YASM? Yet Another Service Model Explained
Yet Another Service Management Model, or YaSM, if you will, is an amalgamation of processes...
Introduction to Business Process Management (BPM)
Operating a business has never been a simple task. Modern advancements provide the chance for...
What is Technology Business Management? TBM Explained
Throughout our blog, we’ve talked a lot about a number of frameworks that can be applied with...