The service desk serves the important purpose of capturing incident management requests and...
Author - Stephen Watts
How and Why to Run Incident Drills
Often, it seems like it’s only a matter of time before something goes wrong. When you are in the...
IT Project Prioritization: How to Decide What to Work on and in...
When it comes to IT projects, there is usually a long list of to-do items, all of which seem...
CMMI: An Introduction to Capability Maturity Model Integration
The Capability Maturity Model Integration (CMMI) is a model that helps organizations to: Effectuate...
18 Must-Read Digital Transformation Books
CIOs face a number of challenges when it comes to the concept of digital transformation or DX. And...
What Is TQM? Total Quality Management Explained
Customer expectations are on the rise. Modern customers are keenly aware of how powerful today’s...
What is Integrated Service Management?
IT service organizations have been on the forefront of modern technology for decades, so they are...
What is Business Service Management?
The world has entered into a new era brought on by massive leaps in technological prowess with...
IT Chargeback vs Showback: What’s The Difference?
In today’s competitive business environment, it’s important for businesses to be partially or fully...
Digital Forensics and Incident Response (DFIR): An Introduction
Digital forensics and incident response is an important part of business and law enforcement...