Author - Scott Crowder

Service Management Blog

Our Path to an Optimized L2 Service Organization

4 minute read

This is part 3 of a 3-part series exploring the implementation, refinement, and operation of an L2...

Service Management Blog

The BMC Support Organization

3 minute read

This is part 2 of a 3-part series exploring the implementation, refinement, and operation of an L2...

Service Management Blog

Tiered IT Support in the Digital Age

3 minute read

BMC Case Study: Increasing IT Efficiency with a Level-2 Support Organization The evolution of the...

Scott Crowder

Senior Vice President, Chief Information Officer

Scott Crowder is chief information officer for BMC Software, Inc. He is responsible for the company’s Information Services and Technology (IS&T) group, which provides business applications, end user support, production and R&D cloud infrastructure, unified communications, information security and service governance.

The IS&T group serves as “Customer Zero” for BMC’s full line of IT operations management software. As Customer Zero, the IS&T group runs all current versions in production and also works closely with the company’s R&D teams to provide feedback on product roadmaps and test new versions in development.

Scott has more than 30 years of experience in product development, service delivery and assurance for information technology organizations. Prior to joining BMC, Scott was vice president of data center operations at Blackbaud where he was responsible for delivering managed services, SaaS CRM, CMS and eCommerce services for approximately 12,000 customers. Previously, he held IT leadership positions in high technology companies that included Sprint, Akamai, Inktomi, MIH (Entriq) and Kintera.

Scott holds two patents related to digital media. He is a veteran of the U.S Air Force.