Every year, hundreds of tech conferences offer unique networking opportunities and inspiring...
Author - Muhammad Raza
Agent Utilization as a Service Desk Metric
Despite the proliferation of intelligent service support options, AI-powered chatbots, and ITSM...
COBIT 2019 vs COBIT 5: What’s The Difference?
COBIT is an IT management framework designed to help organizations yield significant value from...
Introduction to MTTD: Mean Time to Detect
DevOps teams rely on data-driven insights to establish and maintain an efficient SDLC pipeline. A...
The Role of The Strategic Framework for IT
Strategy is vital to a successful IT project. Your strategy should ensure the IT project aligns...
Enterprise IT Glossary
Welcome to the BMC Enterprise IT Glossary. We’ve rounded up some of the most popular technology...
Introduction to Information Security Management Systems (ISMS)
Every technology-driven business process is exposed to security and privacy threats. Sophisticated...
Introduction to BYON (Bring Your Own Network)
Signaling traffic is increasing in corporate IT networks, making it impossible for a single network...
Mode 1 vs Mode 2 IT: What’s The Difference?
Today, traditional organizations struggle to embrace technologies that compromise control of...
ITSM Features to Look for in Great ITSM Software
Every business relies on ITSM tools to execute processes that drive operational efficiency and...