Sysadmins are vital roles within every company’s IT department, often covering a wide range of...
Author - Muhammad Raza
How IoT is Impacting ITSM
Organizations are readily adopting digital technologies to support successful business operations...
System Reliability & Availability Calculations
A business imperative for companies of all sizes, cloud computing allows organizations to consume...
What Is VeriSM—and Is It the Next Generation of ITSM?
In a long line of ITSM frameworks and methodologies, VeriSM is an emerging approach that goes...
ITSM Implementation Tips and Best Practices
ITSM is meant to create a safe and effective way to run a technology-driven business. But today’s...
What Is IT4IT?
For many companies, the IT service pipeline is broken. Siloed technologies, multiple data and...
Resiliency vs Redundancy: What’s the Difference?
Resilience and redundancy offer ways to yield a dependable system—known as system dependability...
SLA vs KPI: What’s the Difference?
In the pre-cloud computing era, application management strategies involved a simple selection of...
The IT Skill Gap Explained
Both employees and leaders in the IT field are familiar with the IT skills gap. For digital...
DevOps Culture & How To Successfully Achieve DevOps
DevOps is a software development lifecycle (SDLC) methodology designed to: Expedite product release...