Every year, hundreds of tech conferences offer unique networking opportunities and inspiring...
Author - Muhammad Raza
Agent Utilization as a Service Desk Metric
Despite the proliferation of intelligent service support options, AI-powered chatbots, and ITSM...
Introduction to Configuration Management
Enterprise IT assets are often deployed in a complex and hybrid mix of deployment architectures...
Tickets Per User as a Service Desk Metric
Service desk performance is essential to improving customer experience. In IT service management...
COBIT 2019 vs COBIT 5: What’s The Difference?
COBIT is an IT management framework designed to help organizations yield significant value from...
SRE vs ITOps: Are SRE & IT Operations The Same Thing?
In this article, we’ll discuss how site reliability engineering relates with IT operations...
Using SLA Compliance as a Service Desk Metric
Business organizations of all sizes consume IT solutions, either as-a-service or purchased from...
Introduction to MTTD: Mean Time to Detect
DevOps teams rely on data-driven insights to establish and maintain an efficient SDLC pipeline. A...
The Role of The Strategic Framework for IT
Strategy is vital to a successful IT project. Your strategy should ensure the IT project aligns...
Enterprise IT Glossary
Welcome to the BMC Enterprise IT Glossary. We’ve rounded up some of the most popular technology...