IT-enabled business organizations operate in an increasingly dynamic environment as they seek to...
Author - Muhammad Raza
Top 11 Voice Tech Conferences of 2020
Every year, hundreds of tech conferences offer unique networking opportunities and inspiring...
10 ITSM Experts To Follow on Twitter
Twitter is the go-to platform for industry experts and influencers to share their perspective and...
Agent Utilization as a Service Desk Metric
Despite the proliferation of intelligent service support options, AI-powered chatbots, and ITSM...
Introduction to Configuration Management
Enterprise IT assets are often deployed in a complex and hybrid mix of deployment architectures...
Tickets Per User as a Service Desk Metric
Service desk performance is essential to improving customer experience. In IT service management...
COBIT 2019 vs COBIT 5: What’s The Difference?
COBIT is an IT management framework designed to help organizations yield significant value from...
SRE vs ITOps: Are SRE & IT Operations The Same Thing?
In this article, we’ll discuss how site reliability engineering relates with IT operations...
Using SLA Compliance as a Service Desk Metric
Business organizations of all sizes consume IT solutions, either as-a-service or purchased from...
Introduction to MTTD: Mean Time to Detect
DevOps teams rely on data-driven insights to establish and maintain an efficient SDLC pipeline. A...