IT metrics are quantitative assessments that enable organizations to understand the performance of...
Author - Muhammad Raza
Cybersecurity: A Beginner’s Guide
Cybersecurity is the process of protecting data, electronic systems, and networks against cyber...
The Software Development Lifecycle (SDLC): An Introduction
The Software Development Lifecycle (SDLC) describes the systematic approach to developing software...
Introduction to Enterprise Mobility
Enterprise Mobility refers to the growing trend of organizations supporting remote operations for...
Pitfalls of Choosing the Wrong IT Service Desk Metrics
When IT service desk metrics are chosen incorrectly, the effects are not always immediately...
Knowledge Management: Guidelines and Best Practices
Knowledge Management is the process of generating, storing, sharing, and managing information. In...
Why Do ITSM Implementations Fail?
IT service management is often viewed as a technology implementation that governs business...
Roles & Responsibilities in Change Management
Change enablement, also known as change management, is at the core of ITIL® service transition. The...
TOGAF vs Zachman: What’s The Difference?
Zachman and TOGAF are two of the most popular frameworks that help you implement Enterprise...
IT Service Desk Benchmarks
IT-enabled business organizations operate in an increasingly dynamic environment as they seek to...