Agile practices, being adopted almost universally, necessitate faster and earlier testing in the...
Author - Kirstie Magowan
What Is SIAM? Service Integration & Management Explained
Information technology is one of the most demanding industries in today’s rapidly changing world...
Tiger Teams: How To Solve Critical Problems
The concept of a Tiger Team is not new. But it might be just the approach you need in order to...
ITSM vs BRM vs Agile: How Service, Business Relationship &...
I think of business relationship management, agile product management, and service management as a...
What Is DevSecOps? Combining Development, Security &...
DevOps has dramatically increased how quickly you can deliver new features to the market. But with...
Book Review of The Phoenix Project: DevOps For Everyone
As I read the book The Phoenix Project, A Novel About IT, DevOps, and Helping Your Business Win, by...
IT Asset Management: 10 Best Practices for Successful ITAM
IT asset management (ITAM) is not a project. You do not do it once and expect it to be finished...
Help Desk Automation: A Beginner’s Guide
If your help desk is not employing every possible option for automation that’s available, you are...
5 Metrics & KPIs All Service Desks Need
Is your service desk consistently delighting your customers? Or, if they had a choice, would they...
Software Asset Management: Mistakes, Truths & Best...
As organizations increasingly rely on the applications they use, whether through on-premise...