The state of ITSM in 2020 is characterized by great workplace upheaval. Millions have been made to...
Author - Joseph Mathenge
Professional DevOps Skills: What to Look For
The value of DevOps has continued to increase as digital transformation and cloud adoption...
Impact of Redundancy on Availability
When it comes to measuring customer satisfaction, there is no greater determinant than availability...
Change Management in the Cloud
Cloud technologies are now firmly established as the norm for enterprise IT. In fact, most...
Risk Assessment vs Vulnerability Assessment: How To Use Both
We’ve all heard the quote “Information is the lifeblood of an organization”. Whenever I hear it, I...
Scrum vs Kanban: A Comparison of Agile Methodologies
Companies must be agile. Companies must deliver digital services quickly; they must align with...
Incident Management vs Problem Management: Differences Explained
In this article, we’re explaining the differences between incident management and problem...
Business Relationship Manager Role & Responsibilities
Within ITSM, one of the most important drivers of value from a customer’s perspective is the...
What Is a Cyber Resilience Strategy?
Organizations’ dependence on internet-based technologies continues to hit new heights as...
Business Continuity Planning: How To Create and Maintain BCPs
The COVID-19 pandemic has brought to the surface a lot of misconceptions and, frankly...