IT assets are rapidly evolving, and so must our practices. It is an interesting time for IT asset...
Author - Jon Stevens-Hall
Knowledge Management Strategies: Exploring the Long Tail
In 2007, Chris Anderson, then Editor-in-Chief of Wired, wrote a seminal article entitled The Long...
First Call Resolution: #1 Service Desk & ITSM Metric...
In an ideal world, it might seem like there would be no need for service desk calls at all...
ITAM 2015: The evolving role of the IT Asset Manager
In a previous post, we discussed the fact that IT Asset Management is underappreciated by the...
Building the case for IT Asset Management with Benchmarking
This is a long article, but I hope it is an important one. I think the IT Asset Management sector...