Author - Jon Stevens-Hall

Why is Knowledge Management so important to BMC and to our customers, and why has BMC Remedy...

The Digital Revolution is creating huge opportunities for innovation and productivity in the...

In 2007, Chris Anderson, then Editor-in-Chief of Wired, wrote a seminal article entitled The Long...

In an ideal world, it might seem like there would be no need for service desk calls at all...

In a previous post, we discussed the fact that IT Asset Management is underappreciated by the...

This is a long article, but I hope it is an important one. I think the IT Asset Management sector...