Author - Donna Hill

The Business of IT Blog

Introducing Martha: Leveraging Cognitive Automation to Create an...

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GW IT at The George Washington University (GW) is constantly looking for new ways to simplify...

Donna Hill

Assistant Director, Service, Configuration and Continuity Management, George Washington University

Donna Hill possess more than 11 years of managerial and leadership experience in higher education. Within her higher education experiences, she has managed operational support units, customer service and support centers and planned and implemented classroom and administrative systems planning, support and upgrades. She successfully delivered several BMC Remedy ITSM projects including major version upgrades, transitioning from on-premise to Remedy OnDemand, implementing BMC Discovery to extend GW’s CMDB, implementing Digital Workplace and SmartIT, guiding transition from a standalone to Remedy ITSM integrated Knowledge Base and piloting a virtual agent solution ‘Martha’ through Digital Workplace Advanced. Her education and experience also include: electronics engineering, marketing, finance, credit management, business operations, program management, disaster recovery, business continuity planning, change, configuration and information technology service management.

In her current role as Assistant Director of Service, Configuration & Continuity Management, Ms. Hill directs service management processes, support tools, organizational change and maturation as well as disaster recovery and business continuity planning for the Division of IT supported core administrative services at the George Washington University (GW). In execution of her duties and leadership, Ms. Hill promotes staff development and mentoring, as well as nurturing a culture of organizational change, accountability and operational excellence within the Division of IT Service and Contracts management team. Ms. Hill holds an AAS in Electronics Engineering, a Bachelor in Business Administration and is a current Masters of Business Administration candidate.