Author - DiAnna Huntsman

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Service Management Blog

BMC’s Applications Managed Service Helps Telcos Scale Business...

2 minute read

The COVID-19 pandemic has forced nearly all organizations to make changes to sustain their business...

The Business of IT Blog

Managed Services vs. Traditional IT Support: What’s the...

6 minute read

As an IT leader, you may be asking yourself if your IT support services are keeping pace with the...

DiAnna Huntsman

DiAnna Huntsman is the Area Vice President and Global Practice Lead for BMC’s Applications Managed Service (AMS). In this role, she is responsible for developing practice delivery strategies, methodologies, scoping, enablement, corporate alignment, and service offerings for both Helix and On-Premise AMS offerings.

DiAnna has over 30-years’ experience in operations as well as 17-years of global managed service and service delivery experience spanning the financial services and tech industries. Her primary expertise is leading managed services teams and building service delivery capabilities to achieve best-in-class service and enhanced performance. She has worked in most phases of the application lifecycle, from concept and requirements, to deployment and support, with emphasis in ongoing support and service.

Prior to BMC, DiAnna served as Principal and Global Services Delivery Manager for Microsoft’s Advertising Operations business and leading the Global Helpdesk supporting Microsoft’s Enterprise business processing platform. Earlier in her career, DiAnna spent 23 years in the Financial Services industry running credit card operations for Citibank and Toyota Financial Services. DiAnna holds a BS in Business Administration from the University of Phoenix and is currently pursuing her MBA for University of Phoenix. DiAnna is ITIL® Foundations 4 Certified, is a certified Six Sigma Blackbelt and Master Kaizen Coach.