Author - Blaine Bryant

Service Management Blog

Capacity Management for the Service Desk

4 minute read

This is the final blog in our five-part series on “Delivering a World Class Service Desk.” In our...

Service Management Blog

Considerations in Service Desk Outsourcing and Offshoring

5 minute read

This is the fourth blog in our five-part series on “Delivering a World Class Service Desk.” In our...

Service Management Blog

Service Desk KPI’s & Metrics

3 minute read

This is the third blog in our five-part series on “Delivering a World Class Service Desk.” In our...

Service Management Blog

Five Ways to Provide a World Class Service Desk Experience

4 minute read

This blog is the first in our five-part series on “Delivering a World Class Service Desk.” In...

Blaine Bryant

Blaine Bryant, Senior Director, IS&T Services Governance is responsible for all aspects of service management and financial performance for BMC Software’s IT organization. Mr. Bryant has over 20 years of leadership experience running IT operations and governance in software, financial services, and consulting services industries. Mr. Bryant is an ITILv3 Expert, possesses a Project Management Professional (PMP) certification from the Project Management Institute (PMI), is a TOGAF9 certified Enterprise Architect, and is a Certified Information Systems Security Professional (CISSP).

Prior to joining BMC Software, Mr. Bryant was Vice President of IT Operations for Lender Processing Services – RealEC technology platform, which transacts all mortgage loan origination product orders for 90% of the banks in the United States. Prior to joining Lender Processing Services, Mr. Bryant served as Senior Vice President and Director, IT Operations for Franklin Bank responsible for all aspects of
the Bank’s IT operations. Prior to joining Franklin Bank, Mr. Bryant served as the Global Infrastructure Director for Resolution Performance Products LLP, a coatings industry leader and a spin-off of Shell Chemical. While at RPP, Mr. Bryant managed a global IT organization operating over thirty locations in twelve countries.

Mr. Bryant completed the CIO Institute program at the University of Texas in 2013. He completed his Masters of Business Administration in 2005 at the University of Phoenix - Houston Campus, where he graduated at the top of his class. Mr. Bryant completed his Bachelors of Business Administration at Texas A & M University where he specialized in Business Analysis and Management Information Systems.

Mr. Bryant lives in Katy, Texas with his wife and two sons. He enjoys traveling, cooking, and endurance road cycling.